Call Center Manager (international)

Job Description

Title: Call Center Manager (international)

Company Name: Teammate Outsourcing

Vacancy: 1

Age: 22 to 50 years

Job Location: Dhaka (Badda)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Masters

• At least 1 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Age 22 to 50 years

• Hiring, training, coaching, and leading call center representatives as they provide support for customers.

• Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives

• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.

• Assisting other management team members in identifying trends and establishing call center goals.

• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

• Taking on other tasks or projects to support employees, other managers, and call center operations.

• T/A,Mobile bill,Tour allowance,Performance bonus,Weekly 2 holidays
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2