Call Center Manager
Job Description
Title: Call Center Manager
Company Name: A Leading Multinational Company
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Bachelor degree in any discipline
∎ Skills Required: Customer Relationship Management (CRM), head of Operation
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Tele Marketing
Job Responsibilities:
∎ Act as a company director and manage/control all the company interaction with local authorities (via legal partner or directly) in sense of taxation/audits/reports, etc.
∎ Salary and taxes calculation;
∎ Office budget planning and financial reporting;
∎ Interaction with a landlord (office-related matters, like the setup of air conditioning, construction, ISO specific communication, etc);
∎ Handling deliveries of office supplies;
∎ Supporting the teams for any office related request;
∎ Managing benefits and incentive programs / employee's motivation;
∎ Working with a local accounting consultants / HR documentation;
∎ Organizing corporate and team building events;
∎ Exit interviewing, re-offering;
∎ Develop objectives for the call center's day-to-day activities;
∎ Conduct effective resource planning to maximize the productivity of resources;
∎ KPI tracking and achievement;
∎ Prepare reports for Regional Call Center Director and Business leaders;
∎ Other tasks from management.
Additional Requirements:
∎ Both males and females are allowed to apply
∎
∎ Experience in a call center creation (building) from 0;
∎ Work experience as the head of the telemarketing (sales) department / Call - center;
∎ Ability to work with a large amount of information;
∎ Ability to find compromises and solve problems of any complexity;
∎ Confident knowledge of PC: Excel, Word, CRM systems (will be an advantage);
∎ Basic knowledge of IP telephony;
∎ Ability to resolve conflict situations;
∎ Ability to work in multitasking mode;
∎ Ability to organize teamwork;
∎ Leadership skills, mentoring skills, systems thinking, flexibility, the ability to build business processes;
∎ Knowledge of the market of call centers in Philippines;
∎ Knowledge of building call center business processes;
∎ Knowledge of KPI CC;
∎ Knowledge of Philipino and English language is required;
∎ Knowledge of the Russian language will be a very big advantage.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
Application Deadline: 18 Oct 2020
Company Information:
∎ 2 Oct 2020
∎ A Leading Multinational Company
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 18th Oct 2020
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