Call Center Executive

Job Description

Title: Call Center Executive

Company Name: SFC Engineering and Technology Limited

Vacancy: 6

Age: 18 to 35 years

Job Location: Dhaka (Nikunja)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Logistic/Courier/Air Express Companies, Immigration and Education Consultancy Service, Manpower Recruitment, Immigration/Visa Processing, Call Center
• Freshers are also encouraged to apply.

• SSC
• HSC
• Diploma in Engineering
• Bachelor of Science (BSc)

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Logistic/Courier/Air Express Companies, Immigration and Education Consultancy Service, Manpower Recruitment, Immigration/Visa Processing, Call Center
• Freshers are also encouraged to apply.

• Age 18 to 35 years
• Only Female

Customer Interaction

• Answer inbound calls and make outbound calls to customers.
• Greet customers professionally and handle inquiries with patience.
• Provide accurate information about products, services, or policies.

Problem-Solving & Support

• Resolves customer complaints, issues, or concerns efficiently.
• Escalate complex problems to supervisors or relevant departments.
• Follow up with customers to ensure issues are resolved.

Quality & Compliance

• Follow company scripts, procedures, and compliance guidelines.
• Maintain confidentiality of customer information.

Team & Performance Contribution

• Work with the team to meet overall service.
• Participate in training sessions to improve product knowledge and communication skills.
• Provide feedback to improve customer service processes.