Call Center Executive (Female)

Job Description

Title: Call Center Executive (Female)

Company Name: Digibox ltd.

Vacancy: 2

Age: Na

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience: --

Published: 2025-10-15

Application Deadline: 2025-10-25

Education:

Requirements: --

Skills Required: Call Support,Customer Service,Customer Support

Additional Requirements:

• Only Female

Must have

• Laptop or Desktop Computer

• Headphones

• Stable Internet Connection

Position Overview

The Call Center Executive (Female) will be responsible for delivering excellent customer service and support through inbound and outbound communication channels. This role involves handling customer inquiries, providing product information, resolving issues, and ensuring a seamless customer experience all while working remotely as part of DigiBox’s growing customer operations team.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism, empathy, and accuracy.

• Provide clear information about DigiBox products, services, and processes.

• Record and manage customer feedback, complaints, and service requests.

• Collaborate with internal departments to ensure timely issue resolution.

• Follow company communication protocols and maintain detailed call logs.

• Ensure customer satisfaction through proactive and friendly engagement.

• Participate in virtual training sessions and team meetings.