Beneficiary Feedback Assistant

Job Description

Title: Beneficiary Feedback Assistant

Company Name: United Nations World Food Programme (WFP)

Vacancy: 1

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Completion of Bachelor's degree from reputed organization

Experience Requirements:
∎ At least 1 year(s)

Job Context:
∎ Grade: SSA 3
∎ Type of Contract: Special Service Agreement
∎ Duration of contract: 06 Months
∎ Nationality: Bangladeshi only

Job Responsibilities:
∎ Appropriate referral to individual/unit.
∎ Follow up with the individual units
∎ Collect accurate data about calls and callers.
∎ Collate written grievances (both manually and electronically received) to compile into the database.
∎ Maintain and update the beneficiary feedback system database using hotline coding systems in recording the calls for the reports that are being shared with the management.
∎ Follow up on beneficiaries' cases with the supervisor to ensure that actions are taken effectively on time. If timely resolution is not possible, the complainant should be notified and the reasons for delay explained.
∎ Ensure that beneficiaries, affected communities and staff understand the handling procedures.
∎ Attend regular supervision and debriefing sessions.
∎ In coordination with the concerned projects, produce Monthly reports and Annual Response Report for dissemination to both the project teams and the management.
∎ Adhere to the confidentiality of the feedback given, and related information.
∎ Perform other related duties as required.

Additional Requirements:
∎ Minimum (01) one year in the relevant field.
∎ Language: Strong communication skill in English and Bangla. Acquaintance with Rohingya and Chitagonian Language preferred.

∎ Monthly Salary: As per UN salary scale

Job Source: Online Job Posting.

Application Deadline: 25 Sep 2022

Company Information:
∎ 19 Sep 2022
∎ United Nations World Food Programme (WFP)

Category: NGO/Development

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