Bell boy

Job Description

Title: Bell boy

Company Name: Dera Resort & Spa

Vacancy: Not specific

Job Location: Cox's Bazar, Manikganj

Employment Status: Full-time

Educational Requirements:
∎ HSC / Diploma
∎ Working in any 3-5 Star standard Hotel in the same position will be preferred and considered for academic qualification.

Experience Requirements:
∎ At least 3 year(s)

Job Context:
∎ ASSURE GROUP is opening a new sector of Hospitality service in the field of Tourism. To make the service all-inclusive and premium, the group is looking for a Bell Boy for its Hotel/Resorts at Cox’s Bazar & Manikganj.
∎ Please read carefully Job Responsibilities and Apply only if you feel you are the one whom we are looking for.

Job Responsibilities:
∎ Checks the daily arrival list for VVIP's or guests with special needs
∎ To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues, and visitors when requested
∎ Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
∎ Tag baggage and return the identification slips to guests
∎ Assists guests with luggage
∎ Escorts guests to room, placing luggage in the room assigned by the front desk
∎ Inspects guest room for order and adequate supplies and informs guests of room amenities
∎ Delivers messages, packages, and flowers to guests’ rooms and other offices
∎ Provide items on loan to guests and collect the items back from the guest before departure
∎ Inform Front Desk cashier to charge items given on loan, in case there are any charges applicable
∎ Ensure the efficient delivery and collection of group luggage
∎ Ensure that the guest has verified that all luggage has been accounted for
∎ Ensure safe storage and collect ticketing of guest coats and personal items
∎ Assist guests with Long term luggage storage requests / Left luggage requests
∎ Update and file the left luggage request form/ Long term luggage request form
∎ Update and file errand cards
∎ Update the Luggage movement register
∎ Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest
∎ Respond to guest requests and queries providing a knowledgeable, efficient, and helpful information service
∎ Assist the senior Concierge on duty with his/her duties during busy periods and breaks
∎ Assist with answering the telephone and taking messages, transferring calls, or dealing with inquiries
∎ To provide efficient luggage storage, delivery, and collection service
∎ Perform any other works as and when assigned by the management

Additional Requirements:
∎ Both males and females are allowed to apply
∎ At least 3 Years in the same position in a reputable Hotel/Resort
∎ Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours. Good communication skills.
∎ Excellent customer service abilities
∎ Good Height & Physical appearance

Salary: Negotiable

Compensation & Other Benefits:
∎ Accommodation
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Meal and other facilities will be provided as per company HR Policy

Job Source: Online Job Posting.

Application Deadline: 19 Jan 2022

Company Information:
∎ 20 Dec 2021
∎ Dera Resort & Spa
∎ Address : Inani, Cox's Bazar

Category: Hospitality/ Travel/ Tourism

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