Associate Officer, Front Desk (BRAC Dairy and Food Project)
Job Description
Title: Associate Officer, Front Desk (BRAC Dairy and Food Project)
Company Name: BRAC Enterprises
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 1 year
Published: 2026-01-05
Application Deadline: 2026-01-17
Education: The candidate should have Graduate/ Masters in any discipline with minimum 2nd class/ division or CGPA or equivalent result in all academic examinations. (Age, Education and Experience will be relaxed for the potential Candidates)
Requirements:
- At least 1 year
Skills Required:
Additional Requirements:
Interpersonal communication.
Written communication.
Strong organizational and time management skills
Communication skill in Bengali & English
Knowledge on Customer Service Management
Basic knowledge of hospitality management
Proficiency with office software (MS Office, email, phone systems).
Stress Management, Friendly attitude, Effective teamwork, Guest Service Management.
Ability to multitask and remain calm under pressure
Responsibilities & Context:
Warmly greet and welcome all visitors and issue visitor ID cards.
Manage incoming calls, emails, and correspondence, directing them to appropriate departments.
Respond to inquiries, offer necessary information, and escalate issues when required.
Organize a bi-monthly 'Visitor Management Day' to review and improve the visitor management system, incorporating feedback from participants.
Record visitor information in Matrix-V software and submit daily reports to the supervisor.
Ensure proper visitor appointment scheduling and provide full support to visitors.
Update the latest information about BRAC’s events at BRAC Centre and help coordinate with programmes and visitors during the events.
Manage the reception area to uphold cleanliness, organization, and a professional appearance.
Ensure implementation of action plan develop on the basis of annual satisfaction survey related to front desk staff and their activities.
Coordinate with security and other departments to ensure smooth access and operations.
Ensure the safety of Programme Participants, people who come into contact with the organization and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.
Job Other Benifits:
-
Health & Life Insurance Benefit, Festival Bonus, Contributory Provident Fund, Gratuity and others
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Gen Mgt/Admin
