Associate Officer, Customer Care (BRAC Healthcare Ltd.)

Job Description

Title: Associate Officer, Customer Care (BRAC Healthcare Ltd.)

Company Name: BRAC Enterprises

Vacancy: --

Age: 22 to 38 years

Job Location: Noakhali (Noakhali Sadar)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Healthcare Startup

• Master of Business Administration (MBA)

The candidate should have MBA (Marketing) /BBA/ Bachelor degree in any discipline with minimum2nd class/ division or CGPA 2.50 or equivalent result in all academic examinations

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Healthcare Startup

• Age 22 to 38 years

• Ensure effective and smooth co-ordination between the consultant and the outpatient;

• Greet all guests with appropriate manners & courtesy and arrange pre-consultation requirements as necessary;

• Guide the patients regarding investigation, medication & follow-up visit;

• Update respective consultant(s) regarding patient`s attendance and status as & when required;

• Be updated with the latest information on different facilities and tariffs;

• Provide personalized services for high-value, VIP, vulnerable patients;

• Provide information to customer queries;

• Taking customers’ feedback and suggestions to improve quality of service and report to the Center Manager / Management;

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme`s goals on safeguarding implementation. Act as a key source of support,guidance and expertise on safeguarding for establishing a safe working environment;

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action;

• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Health and Life Insurance, Festival Bonuses, Contributory Provident Fund, Gratuity and others