Associate Manager - Card Operations Department (Card Settlement and Dispute Unit)

Job Description

Title: Associate Manager - Card Operations Department (Card Settlement and Dispute Unit)

Company Name: Mutual Trust Bank PLC

Vacancy: 01

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 6 to 7 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

• Bachelor’s/Master’s degree in a relevant discipline from a UGC-approved university.

• No third division/class or equivalent CGPA is allowed at any stage of the academic career.

• Preferably completed Banking Diploma courses (JAIBB & AIBB)

• 6 to 7 years
• The applicants should have experience in the following business area(s): Banks

• Relevant experience in card operations, card settlement, dispute management, merchant settlement, or payment reconciliation within a bank or financial institution.

• Practical knowledge of issuing and acquiring disputes, card scheme rules, chargeback processes, and NPSB transactions.

• Strong analytical, reconciliation, problem-solving, and stakeholder management skills.

• Ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy.

• Proficiency in MS Excel and reporting tools; experience in process automation and system enhancement initiatives will be an advantage.

Mutual Trust Bank PLC. (MTB) is looking for a competent, proactive, and detail-oriented professional to join its Card Operations Department as an Associate Manager – Card Settlement & Dispute Unit. The incumbent will be responsible for managing end-to-end card dispute operations, settlement processing, merchant payments, and reconciliations across various card schemes and payment channels, while contributing to operational excellence, automation, and process improvement initiatives.

Key Responsibilities

• Manage end-to-end issuing and acquiring disputes across all card schemes, the National Payment Switch Bangladesh (NPSB) channel, and other relevant payment channels, ensuring timely resolution in accordance with applicable scheme rules and regulatory requirements.
• Execute card scheme settlements, merchant payments, and related reconciliations, ensuring accuracy, completeness, and timely processing.
• Monitor and resolve settlement discrepancies, reconciliation breaks, and dispute-related issues through effective coordination with relevant stakeholders.
• Initiate and support the implementation of card settlement and dispute management projects in collaboration with internal departments, card schemes, financial institutions, and other relevant stakeholders.
• Contribute to automation, process optimization, and continuous improvement initiatives to enhance operational efficiency, accuracy, and service quality.
• Ensure adherence to internal policies, operational controls, regulatory guidelines, and applicable card scheme compliance requirements.
• Prepare operational reports, maintain appropriate documentation, and support audit and compliance requirements related to settlement and dispute activities.