Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Standard Fashions Ltd. (RISE)

Vacancy: --

Age: At least 20 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Online Retail Startup, E-commerce

• Bachelor’s degree in any discipline from a reputed university.

• At least 2 years
• The applicants should have experience in the following business area(s): Online Retail Startup, E-commerce

• Age At least 20 years

• Minimum 2 years of relevant practical experience.

• Experience in e-commerce operations or customer service will be an advantage.

• Familiarity with POS software and e-commerce platforms such as Shopify or WooCommerce will be an advantage.

• Experience in the clothing or fashion industry will be considered an added advantage.

We’re Hiring | Customer Service Officer

Standard Fashions Limited (RISE) is looking for a proactive, customer-focused, and enthusiastic Customer Service Officer to join our E-Commerce team. If you are passionate about customer satisfaction, problem-solving, and delivering exceptional service, we’d love to hear from you!

Key Responsibilities:

• Manage customer communications across multiple channels, including phone calls, emails, and live chat.

• Develop in-depth knowledge of company products, pricing, promotions, and services.

• Respond to customer inquiries regarding product information, pricing, promotional offers, voucher usage, gift registry, and other related matters.

• Handle customer complaints and ensure timely and effective resolution of issues and feedback.

• Manage online order exchanges, modifications, and cancellations while addressing product-related concerns.

• Coordinate and facilitate product exchanges, including cases requiring offline arrangements.

• Create manual sales orders when necessary or upon customer request.

• Understand customer needs and recommend or customize products and services accordingly.

• Build and maintain strong relationships with prospective and existing customers.

• Ensure excellent after-sales service and ongoing customer support.

• Adapt quickly to a fast-paced work environment and proactively learn new tools and technologies to improve efficiency.