Associate- Associate Manager (Customer Experience)

Job Description

Title: Associate- Associate Manager (Customer Experience)

Company Name: A renowned Private Commercial Bank

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline
∎ No third division, minimum CGPA of 2.50 out of 4.00.
∎ Candidate must be from a UGC-approved university.

Experience Requirements:
∎ At least 4 year(s)

Job Context:
∎ The purpose of this role is to lead, direct and manage Customer Experience of the bank.
∎ Designation: Officer - Junior Assistant Vice President

Job Responsibilities:
∎ Conduct service audit in branches, support functions and contact centre.
∎ Arranging events involving various customers and employees in coordination with various stakeholders (Workshop, CSW, CAP).
∎ Assessing suitability of personnel to participate in training programs and making recommendations.
∎ Overall management of Service Ambassadors (SAs): (Recruitment, Training, etc.).
∎ Conduct e-quiz program at regular interval.
∎ Publish quiz result and identify the knowledge gap and forward to respective stakeholders for necessary TNA (Training needs analysis).
∎ Preparing presentations, official memos, meeting minutes etc.
∎ Assist in HR related activities.
∎ Coordinate with various department regarding the departmental activities.
∎ Preparing necessary reports assigned by SQD.

Additional Requirements:
∎ Age at least 18 years
∎ Excellent communication, negotiation, presentation and time management skill.
∎ Strong analytical, critical thinking and problem-solving skill.
∎ Excellent organizational, leadership skills and able to excel in high-pressure situations.
∎ Advanced level skill in MS Office (MS Excel, MS Word, Power Point) and other analytical tools/software.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Apr 2023

Company Information:
∎ 11 Apr 2023
∎ A renowned Private Commercial Bank
∎ Business : Private Commercial Bank

Category: Bank/Non-Bank Fin. Institution

: