Assistant/Deputy Manager (Technical Quality & Compliance and Coordination)

Job Description

Title: Assistant/Deputy Manager (Technical Quality & Compliance and Coordination)

Company Name: Jakson International Limited

Vacancy: 01

Age: Na

Job Location: Dhaka (Dhaka Sadar)

Salary: --

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): Telecommunication, Industrial Machineries (Generator, Diesel Engine etc.), Power

• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Mechanical Engineering

• 5 to 8 years
• The applicants should have experience in the following business area(s): Telecommunication, Industrial Machineries (Generator, Diesel Engine etc.), Power

• Excellent communication (written/verbal) & presentation skills.
• Must need to have good expertise in MS Excel, Word, Outlook, and PowerPoint.
• Learning tendency and being able to learn fast about the parts of the company's generator brand and excellent documentation skills.
• Smart, Energetic, and Positive work ethic.
• Self-driven to work under pressure and result-oriented for assigned responsibilities.
• Ability to maintain good interpersonal relationships and team building throughout the organization and outside of the organization.

JIL is looking for a dynamic and energetic candidate for its Service team who can maintain communication with Cummins and ensure its safety, quality, & compliance, and timely depute technicians to ensure service and thereafter ensure timely collection of bills.

• Maintain liaison with Cummins regarding principles, customer-related surveys, quality, and compliance issues and present necessary reports to Cummins.

• Ensure Key Performance Indicator (KPI) evaluation, New Product Identification (NPI), and prepare KPI & NPI reports.

• Maintain warranty documentation for service.

• Coordinate in Cummins Excel Audit or other kinds of audit.

• Communicate with customers to increase the company`s Net Promoter Score (NPS).

• Conduct NPS, customer-related surveys, prepare reports, and update on the Cummins portal.

• Maintain Cummins service software portal and update service duties.

• Send quotations to customers for service and necessary parts, depute engineers and technicians for timely service, maintain tool records; and maintain service tracking for the team.

• Coordinate in preparing sales invoices after work orders, and ensure bill submission and bill collection within the stipulated time.

• T/A,Mobile bill,Provident fund,Insurance,Gratuity
• Festival Bonus: 2