Assistant Project Officer – Shelter

Job Description

Title: Assistant Project Officer – Shelter

Company Name: HEKS/EPER (Coxs Bazar)

Vacancy: --

Age: Na

Job Location: Cox`s Bazar (Teknaf, Ukhia)

Salary: Tk. 81991 (Monthly)

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): NGO

• B.Sc in Civil Engineering with at least 4 years’ experience in Shelter/NFI, Site Improvement or related humanitarian activities in the Rohingya camps; in special cases Diploma in Civil Engineering with 6 years’ relevant experience in the Rohingya Camp/SCCCM sector.

• At least 4 years
• The applicants should have experience in the following business area(s): NGO

• Prior knowledge of the Bangladesh/Cox’s Bazar humanitarian context, particularly Shelter/NFI, Site Improvement, DRR and partner/consortium implementation in the camps is required.

• Ability to work on Word, Excel and PowerPoint.

• Experience working with AutoCAD.

• Experience in field monitoring, quality assurance, partner follow-up and/or consortium implementation is an asset.

Professional requirements

• Strong coordination skills with consortium/implementing partners, Shelter-CCCM Sector/AoR actors, relevant Government authorities and other stakeholders at field level.

• Knowledge of humanitarian standards including Sphere, Core Humanitarian Standard and relevant Shelter-CCCM sector standards.

• Good communication, coordination, facilitation and leadership skills, including the ability to provide constructive feedback and follow up partner action points.

• Knowledge and experience of design, planning, technical supervision, quality assurance, field monitoring and implementation of construction/humanitarian projects.

• Ability to identify implementation gaps, document findings and support practical corrective actions.

Language

• Good English skills (written and spoken).

• Fluency in Cox’s Bazar/Rohingya local dialect is an asset.

Personal requirements

• Ability to establish collaborative relationships with HEKS/EPER staff, consortium partners, beneficiaries and other stakeholders.

• Strong initiative, ability to work autonomously and achieve results effectively; flexibility and stress-management.

• Ability to work constructively across organizational boundaries and maintain professional relationships while providing monitoring feedback and follow-up.

Duty station Ukhiya & Teknaf (Camps), Cox’s Bazar, Bangladesh

Starting date ASAP

Contract duration 15 April 2027

Contract type Full time- Fixed Term Contract

Reports to Project Officer

Coordinates with HEKS/EPER Shelter team, consortium partners field team, Consortium Secretariat/Technical Unit

Functional/technical coordination Consortium partner Shelter/Project field teams for assigned monitoring, quality assurance, technical accompaniment and follow-up; this does not constitute direct line management.

Direct line manager of HEKS/EPER Site Engineers, Field Facilitators, Community Mobilizers/Volunteers/Daily Workers

HEKS/EPER, Swiss Church Aid is the aid organization of the Protestant Churches of Switzerland and supports projects to combat hunger, poverty and injustice in 31 countries on four continents. HEKS/EPER also provides emergency relief for victims of natural disasters and armed conflict worldwide and supports the welfare and social work of the Reformed Churches in Eastern Europe and in the Middle East. In Switzerland, HEKS/EPER champions the rights and the integration of refugees and socially disadvantaged people. HEKS/EPER is a member of the ACT Alliance.

GENERAL CONTEXT AND BACKGROUND:

HEKS/EPER has been active in Bangladesh since 1975 and is registered by the NGO Affairs Bureau. Its development cooperation department mostly focusses on projects in Northern Bangladesh. Humanitarian aid interventions in the Rohingya response are managed directly by the Humanitarian Aid Department from an own office in Cox’s Bazar and field offices in camps.

Since 2017, HEKS/EPER has been implementing humanitarian projects in response to the Rohingya crisis in Bangladesh. The Humanitarian Aid Office, based in Cox’s Bazar, directly implements Shelter and WASH projects in Ukhiya and Ramu upazila, supporting both FDMN camps and host communities.

HEKS/EPER has also implemented flood response interventions in Khagrachari to support communities affected by natural disasters.

Currently, the International Organization for Migration (IOM) provides in-kind support to HEKS/EPER for the implementation of shelter projects in the FDMN camps.

ROLE PURPOSE: The Assistant Project Officer – Shelter supports HEKS/EPER's direct Shelter & Settlement implementation and under the direction of the Project Officer monitors and provides technical accompaniment to consortium partner implementation. The position supports quality assurance, field monitoring, partner follow-up, reporting, capacity strengthening and coordination across consortium locations, while retaining the flexibility to undertake HEKS/EPER direct implementation when required.

MAIN RESPONSIBILITIES AND TASKS:

Consortium / Partner Implementation Monitoring

• Monitor implementation progress of consortium partners against approved workplans, activity plans, agreed outputs, technical standards, quality benchmarks and implementation timelines.

• Conduct regular joint and independent field monitoring visits to partner implementation locations and document findings, good practices, gaps, risks and agreed corrective actions.

• Follow up partner implementation against agreed technical designs, BoQs, specifications, targeting/prioritization criteria and relevant Shelter & Site Improvement standards.

• Verify the quality, quantity and timeliness of partner-delivered activities through field observation, sampling, beneficiary/community feedback, documentation review and technical spot checks.

• Maintain regular coordination with partner Shelter/Project focal points and facilitate timely resolution or escalation of implementation issues to the Project Officer/Project Supervisor updates, monitoring findings, action points, risks and lessons learned for internal and consortium-level reporting.

• Support partner capacity strengthening through coaching, technical accompaniment, orientation and identification of capacity gaps, in coordination with the Project Officer/Project Supervisor.

• Promote consistent application of common consortium technical standards, monitoring tools, reporting formats, accountability principles, inclusion, community lead approaches, safeguarding/PSEA and gender and protection-sensitive approaches across implementation locations.

• Track follow-up actions from monitoring visits and ensure agreed corrective actions are documented and followed through within the required timeframe.

Project Implementation – HEKS/EPER Direct Implementation

• Support and, when required, directly implement HEKS/EPER Shelter & Site Improvement activities, including assessments, technical supervision, distributions, site improvement and emergency response activities.

• Conduct regular visits to implementation areas to ensure the quality and quantity of activities and compliance with approved plans and technical standards.

• Lead and guide HEKS/EPER field teams, including Site Engineers and Field Facilitators, and coordinate Community Mobilizers/Volunteers/Daily Workers as assigned.

• Lead or support shelter and settlement-related joint and single-activity needs assessments and support assessments organized by the Shelter & Site Improvement Sector, AoRs, CIC and other relevant stakeholders.

• Prepare or review drawings, designs and cost estimates as required and maintain effective quality-control monitoring for Shelter and Site Improvement activities.

• Provide technical support to laborers, masons, contractors and field teams to ensure works are implemented according to approved specifications and standards.

• Guide field teams to implement activities using community-led and inclusive approaches, where appropriate.

• Contribute to pilot activities, new activities and emergency responses as directed by the Project Officer/Shelter & Site Improvement Lead.

• Develop and maintain implementation plans, schedules and activity follow-up, ensuring completion within approved resources and timelines.

• Coordinate with Camp SMS/Site Management, CIC, Sector/AoR and other relevant actors to maintain working harmony, avoid duplication and facilitate referrals.

Technical Quality Assurance and Consortium Technical Support

• Support HEKS/EPER's role as consortium-wide Shelter & Site Improvement Technical Lead by promoting consistent technical standards and quality assurance across consortium implementation areas.

• Provide technical review and field-level accompaniment to partner teams, including technical advice on design, construction, site improvement, accessibility, safety, DRR and weather-resilient solutions.

• Identify technical risks, recurring quality issues and implementation bottlenecks and propose practical corrective measures to the Project Officer/Project Supervisors.

• Support joint technical assessments, targeting, referrals, technical reviews and problem-solving with consortium partners where required.

• Ensure disaster-resilient, gender-sensitive, disability-inclusive, protection-sensitive and environmentally responsible considerations are incorporated into activity planning and implementation.

Information Management and Reporting

• Prepare daily, weekly, monthly and other reports/documentation as required, including consolidated inputs from HEKS/EPER direct implementation and partner monitoring.

• Collect, verify and analyze implementation and monitoring data and support timely updating of project databases and tracking tools.

• Maintain monitoring records, partner follow-up trackers, field visit reports, action trackers, photographs, case studies, meeting minutes and other required documentation.

• Support preparation of evidence-based progress updates, lessons learned, success stories and implementation risk/issue summaries for project and consortium reporting.

• Flag significant implementation, safeguarding, protection, security, compliance or reputational concerns promptly through the appropriate reporting/escalation line.

Capacity Strengthening

• Build the technical capacity of HEKS/EPER Site Engineers, Field Facilitators, Volunteers and other field staff.

• Provide technical coaching and accompaniment to partner field teams and contribute to joint training/orientation sessions on Shelter & Site Improvement standards and procedures.

• Facilitate field-level technical training for beneficiaries, committees, contractors, masons, carpenters and other relevant actors.

• Assess strengths, weaknesses and capacity gaps of supervisees/field teams and support development of practical improvement actions.

Coordination, Representation and Accountability

• Maintain strong coordination with consortium partners, Shelter & Site Improvement Sector actors, Camp-in-Charge/CIC, Site Management, relevant Government authorities and other stakeholders at field level.

• Represent HEKS/EPER/consortium technical interests in relevant meetings, workshops, assessments and coordination forums when delegated.

• Promote accountability to affected people, community participation, complaints and feedback mechanisms, PSEA, safeguarding, gender equality, disability inclusion and protection mainstreaming in field activities.

• Support joint planning and implementation follow-up with consortium partners and contribute to adaptive management when needs, access or operational conditions change.

PSEAH and other organizational compliance

• Strictly comply with HEKS/EPER's Code of Conduct, PSEAH, safeguarding, protection, and confidentiality requirements.

• Maintain strict confidentiality of all personal and household Data of Beneficiaries

• Do not share respondent information, photographs, recordings, case details, or data with unauthorized people.

• Do not collect unnecessary personal or sensitive information.

• Immediately report any safeguarding, PSEA, fraud, misconduct, or confidentiality concern through the approved reporting mechanism.

• Ensure that all interactions with women, children, persons with disabilities, and other vulnerable groups are conducted safely and respectfully.

• Proactively support organization commitments to gender equality, child protection and disability sensitivity: i) Implement all work-related activities with a gender, disability and child protection lens, considering the different needs, concerns and ideas of our staff and beneficiaries ii)Ensure the incorporation of gender equity principles in all policies and activities iii) Encourage the participation of all genders in meeting and on committees iv)Help build an inclusive office environment where people do not feel disadvantaged or judged according to their gender or limited due to manageable disability.

Provide timely incident report to the line manager as needed.

incident takes place, encourage others to do so.

General

• Deliver high quality results in line with the terms of reference agreed in advance – to do this in a way which maintains the reputation of the organization.

• Maintain confidentiality, communicate problems promptly, work collaboratively and respect deadlines.

• To perform such other responsibilities as agreed with your line management.

• Monthly Gross 81,991.00 BDT with other benefits as per HEKS/EPER HR policy