Assistant Project Officer - Helpdesk EV
Job Description
Title: Assistant Project Officer - Helpdesk EV
Company Name: YPSA - Young Power in Social Action
Vacancy: 06
Job Location: Cox's Bazar (Ukhia)
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ Objectives:
∎ To improve nutritional status and enhance food security of FDMN Camp, Ukhiya, Cox`s Bazar
∎ To enhance access to food during all emergency situations
∎ To improve market linkages and social cohesion between refugees and host communities` small- scale farmers, aggregators and retailers.
∎ Outcome:
∎ Increased food security, Save life, Reduced malnutrition and to end hunger.
∎ Output:
∎ The most vulnerable households in refugee camps and makeshift camps in Cox`s Bazar received general food assistance through e-vouchers based on needs.
∎ Improved Market Linkages and social cohesion between refugees and host communities` small- scale farmers, aggregators and retailers.
∎ Enhanced access to food during emergency as part of Rapid Response (in-kind and hot meals)
∎ Job Title: Assistant Project Officer -Helpdesk EV
∎ Project duration: 01 January, 2022 to 31 December, 2022 (Possibility to extension)
Job Responsibilities:
∎ Receive all sorts of complains positively at Help Desk.
∎ Assist the beneficiaries to solve all kinds of common arising problems instantly in consultation with Donor representatives.
∎ Write down and document all the complaints of the beneficiaries, then send the complaint referral template to Project Officer / M&E team for Donor feedback.
∎ Be liable to provide right information to the beneficiaries.
∎ Provide information of any irregularities to the concerned authority/ line Manager
∎ Write down referral issues on Donor template and send to PM / M&E Team for onward submission and resolutions.
∎ Database updating and necessary documentation.
∎ Assist in schedule preparation and data analyzing for various report preparation.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme's goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
∎ Ensures best practices in Gender Mainstreaming, PSEA, Protection and Accountability to Affected Population in the GFA programme .
Additional Requirements:
∎ At most 1 year relevant experience in NGO/INGO
∎ Age limit up to 45 years
∎ Both males and females are allowed to apply
∎ Must have experience on Food Security Program and hands on experience of food security indicators.
∎ Must have working knowledge on Cash base intervention in humanitarian and development context.
∎ Must have working experience in Rohingya Camps and well conversant on about the context.
∎ Candidates should have at least 1 years' previous experience in related field preferably in Emergency Response and resilience project in Cox's Bazar.
∎ Skills Required: Advanced knowledge of MS Excel, Data Analysis.
∎ The applicants should have experience in the following area(s): Data management, Help Desk Management, Humanitarian Response.
Salary: Tk. 42000 (Monthly)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Dec 2021
Company Information:
∎ 13 Dec 2021
∎ YPSA - Young Power in Social Action
Category: NGO/Development
