Assistant Outlet Operations Manager

Job Description

Title: Assistant Outlet Operations Manager

Company Name: Deshi Bazar Super Shop

Vacancy: 2

Age: 20 to 30 years

Job Location: Dhaka (Turag)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Retail Store, Chain shop, Super store, Grocery shop, Online Retail Startup
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)

• 1 to 2 years
• The applicants should have experience in the following business area(s): Retail Store, Chain shop, Super store, Grocery shop, Online Retail Startup
• Freshers are also encouraged to apply.

• Age 20 to 30 years

Key Responsibilities

Outlet Operations Management

• Assist in managing all day-to-day outlet operations.

• Ensure smooth opening and closing of the outlet.

• Monitor operational activities and ensure compliance with company policies.

• Maintain outlet discipline, cleanliness, and service standards.

• Ensure all operational procedures are followed properly.

Sales & Revenue Management

• Support the achievement of monthly sales targets.

• Analyze daily sales reports and identify opportunities for improvement.

• Monitor product-wise sales performance.

• Assist in planning promotional campaigns and sales activities.

• Ensure maximum product availability to avoid stock-outs.

Inventory & Stock Management

• Monitor inventory levels and stock movement.

• Conduct regular stock audits and physical inventory counts.

• Investigate stock discrepancies and implement corrective actions.

• Reduce wastage, damages, expiry losses, and shrinkage.

• Coordinate with procurement and warehouse teams for stock replenishment.

Team Supervision

• Supervise sales associates, cashiers, and support staff.

• Prepare employee duty rosters and shift schedules.

• Monitor staff attendance, punctuality, and performance.

• Provide coaching and on-the-job training to team members.

• Foster a positive and productive work environment.

Customer Service Excellence

• Ensure excellent customer experience at all times.

• Resolve customer complaints effectively and professionally.

• Monitor customer feedback and implement service improvements.

• Build strong customer relationships and encourage repeat visits.

Cash & POS Operations

• Supervise POS operations and ensure transaction accuracy.

• Monitor cash handling procedures and daily cash reconciliation.

• Ensure proper management of discounts, returns, exchanges, and refunds.

• Coordinate with the accounts department regarding financial discrepancies.

Merchandising & Product Display

• Ensure proper shelf arrangement and product visibility.

• Maintain attractive product displays according to company guidelines.

• Ensure accurate pricing and promotional signage.

• Monitor expiry dates and product quality standards.

Reporting & Documentation

• Prepare daily, weekly, and monthly operational reports.

• Generate sales, inventory, and performance reports.

• Report operational issues and improvement recommendations to management.

• Maintain accurate operational records and documentation.