Title: Assistant Manager - Information Technology
Company Name: Unique Group
Vacancy: 01
Age: Na
Job Location: Dhaka (Banani)
Salary: Negotiable
Experience:
Strong troubleshooting and root-cause analysis skills.
Excellent problem-solving and incident-resolution capability.
Ability to work under pressure and meet IT service-level requirements (SLAs).
Strong communication skills with both technical and non-technical users.
Ability to coordinate effectively with internal teams, vendors, and service providers.
Strong documentation, organizational, and asset-management skills
Unique Group is seeking a qualified, experienced, and dynamic professional for the position of Assistant Manager – Information Technology to supervise IT infrastructure, IT Support, maintain network and system security, ensure the smooth functioning of IT systems, and provide effective technical solutions to support the Group’s overall IT operations.
Install, configure, optimize, and maintain workstations, servers, network devices, and peripheral equipment.
Manage and maintain routers, switches, firewalls, LAN/WAN, Wi-Fi, VPN, and internet connectivity.
Provide end user support for desktops, laptops, printers, scanners, IP phones, and other ICT equipment.
Install, configure, troubleshoot, and maintain Windows operating systems and business applications.
Administer Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and user accounts.
Support Windows Server administration, Active Directory, file sharing, backup, and disaster recovery operations.
Monitor system performance and resolve infrastructure-related issues.
Provide day-to-day technical support for enterprise applications, including SAP/ERP systems.
Coordinate with software vendors and development teams for troubleshooting, issue resolution, and system enhancement.
Manage IT asset lifecycle, warranty, AMC, repair, replacement, and disposal.
Maintain IT documentation, inventory records, and license information.
Coordinate with IT vendors, service providers, and technology partners
Prepare comparative statements (CS), coordinate purchase orders (PO), and support invoice processing.
Monitor vendor performance, warranties, AMC, and service agreements
Ensure proper IT security practices across the organization.
Prevent unauthorized access to company devices, systems, and data.
Implement and monitor appropriate access control, endpoint security, backup, and data protection measures.
Monitor and maintain CCTV systems, biometric attendance machines, IP phones, and other IT-related equipment where applicable.
Provide technical assistance during corporate events, meetings, presentations, and other business activities
Perform any other duties assigned by management.