Assistant Manager – Cooler Management (Service & Maintenance)

Job Description

Title: Assistant Manager – Cooler Management (Service & Maintenance)

Company Name: Akij Food & Beverage Ltd.

Vacancy: --

Age: At least 27 years

Job Location: Dhaka (Savar)

Salary: Negotiable

Experience:

• At least 6 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, Food (Packaged), Beverage

• B.Sc. in Electrical & Electronic Engineering (EEE) / Mechanical Engineering (ME).

• Preference will be given to candidates having experience in refrigeration/cooler service management.

• At least 6 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, Food (Packaged), Beverage

• Age At least 27 years

• Strong leadership and team management skills.

• Good analytical, reporting, and documentation capabilities.

• Ability to coordinate effectively with cross-functional teams.

• Proficiency in MS Office applications.

Akij Food & Beverage Ltd. is hiring an Assistant Manager – Cooler Management (Service & Maintenance) to ensure efficient cooler operations, maintenance, and service support across the country.

Responsibilities:

• Update and maintain daily refrigerator/cooler service call information in the system.

• Supervise refurbishment and preparation of coolers for installation according to company standards.

• Ensure timely breakdown service support as per SLA and conduct necessary inspections.

• Coordinate with the Sales team regarding cooler breakdown and maintenance issues.

• Monitor and evaluate Service Engineers' daily activities and performance.

• Improve technical staff efficiency through proper monitoring and reporting tools.

• Analyze customer complaints and recommend corrective actions to reduce spare parts consumption.

• Train field force personnel on cooler management policies and best practices.

• Conduct market visits to monitor service quality and customer satisfaction.

• Manage email communications, service feedback, and customer escalations.

• Review daily attendance and deployment plans of service personnel.

• Prepare monthly, quarterly, and annual service performance reports.

• Resolve long-pending service issues through coordination with field and technical teams.

• Analyze nationwide cooler service data and recommend process improvements.

• Provident fund,Gratuity
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Medical Insurance

• Leave Fare Assistance

• Other Benefits as per company policy.