Assistant - ICT Support
Job Description
Title: Assistant - ICT Support
Company Name: Consumark Limited.
Vacancy: 01
Job Location: Cox's Bazar
Employment Status: Full-time, Contractual
Educational Requirements:
∎ SSC
∎ Preferred Professional Certification: Microsoft,CISCO Certification
∎ Training/Trade Course: Information Technology,ITIL Foundation
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Audio, Cisco IP Telephony, ITIL Based Service Delivery, Video Conference
Job Responsibilities:
∎ Ensure ICT strategies, security policies, technology standards, guidelines and procedures are well introduced and implemented at field officers;
∎ Ensure that globally managed desktop environment and network resources are protected from malware;
∎ Implements field office backup and restore procedures for users local drives, maintaining backup logs and off-site backup storage;
∎ Ensure effective functioning, installation, operation and maintenance's of all field offices hardware and software.
∎ Carries out system and hardware maintenance's tasks to ensure technology is running effectively.
∎ Resolves queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff;
∎ Provides technical training to end users of commonly used technology and systems, in order to assist staff in conducting their work.
∎ Act as a backup for ICT Team Assistant at WHO Cox's Bazar Sub Office and carries out any other duties relevant to the job, as required by the supervisor.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Advance Knowledge on MS Excel
∎ Excellent knowledge of spoken and written English
∎ Extensive Knowledge and experience in configuration, implementation and maintenance of Servers, desktop computers, patch management, laptops, desk phones and other ICT devices
∎ Good understanding of Virtualized Server Platform
∎ Very good understanding of Microsoft server and desktop technologies
∎ Technical expertise on Cisco Network Equipment like switches, routers and IP telephony
∎ Sound knowledge of ICT management good practices and industry trend particularly those pertaining to desktop services and information security management
∎ Good technical document writing skills
∎ Proficiency in using services desk tools for logging tracking service requests and building knowledge base
∎ Understanding of video / tele conferencing.
∎ A formal training, certification and extensive experience in server and desktop hardware / software support
Salary: Tk. 2835 (Daily)
Application Deadline: 5 Oct 2020
Company Information:
∎ 29 Sep 2020
∎ Consumark Limited.
∎ Address : House - 30, Suite - 1A, Road # 18, Block-A, Banani, Dhaka 1213. Bangladesh.
∎ Web : www.consumark.com.bd
Category: IT/Telecommunication
