Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Consumark Limited.

Vacancy: 50

Age: 25 to 33 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 25000 - 28000 (Monthly)

Experience:

• At most 4 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA) in Accounting
• Bachelor of Business Administration (BBA) in Finance
• Bachelor of Arts (BA) in Economics

• Bachelor/Honors degree in Accounting, Finance, or Economics (preferred).

• At most 4 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

• Age 25 to 33 years
• Only Male

• Smart, well-groomed, and presentable with a clear voice and no strong local dialect.
• Polite, friendly, approachable, and energetic personality.
• Strong communication, networking, and trust-building skills.
• Composed, patient, and mature in handling customers and field challenges.
• Team player with self-motivation, problem-solving, and quick learning ability.
• Extroverted with strong convincing and interpersonal skills.

• Ensure excellent customer service to all clients and stakeholders.

• Build and maintain strong relationships with customers, agents, and stakeholders, fostering trust and confidence.

• Visit individuals and corporate clients to promote and cross-sell banking products.

• Conduct field visits to identify prospective customers and new business opportunities.

• Develop and implement sales strategies to drive customer acquisition and retention.

• Achieve individual sales and collection targets as set by management.

• Prepare short- and long-term sales forecasts to support marketing plans.

• Assist in strategy formulation for business growth and recommend operational improvements.

• Analyze competitors and identify new market opportunities.

• Supervise agent banking outlets to ensure compliance with bank policies and Bangladesh Bank guidelines.

• Ensure account opening, deposit mobilization, and activation programs for financial inclusion.

• Monitor and optimize the productivity of centers to ensure seamless operations and maximize efficiency.

• Oversee the physical environment of agent centers to maintain service standards.

• Ensure risk management, regulatory compliance, and audit readiness at all times.

• Festival Bonus: 2