Assistant General Manager / Senior Manager - Enterprise Systems

Job Description

Title: Assistant General Manager / Senior Manager - Enterprise Systems

Company Name: Beximco Communications Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Satellite TV

• Bachelor of Science (BSc)
• Master of Science (MSc)

• At least 8 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Satellite TV

• Hands-on experience to run billing and enterprise systems (CRM, ERP, Payment Gateway etc) and maintain their day-to-day life cycle.

• Proven experience to serve large scale production-grade customer-facing applications and ability to manage operations for 24x7 support services.

• Clear understanding of Incident Management, Change Management, Business Continuity Management, SLA, OLA, Application Security & Risk Management, Inventory & Data Governance, Project Management, Application Lifecycle Management IT Governance and Cloud Technology.

• Strong expertise in solution design for both On-premises and Cloud platforms, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).

• 6+ years of strong working experience with Linux/Unix based large scale customers facing applications.

• Hands on working experience of RDBMS: MySQL/ PostgreSQL/ Oracle/MSSQL/NoSQL

• Experience on tuning, scaling web servers (Nginx, Apache, Tomcat).

• Expertise on database design, scalability, performance tuning & optimization.

• Expert knowledge of Python/ Bash scripting.

• Must have expertise in monitoring & logging tools such as Grafana, ELK Stack, Nagios, Prometheus etc.

• 3+ years of development experience will be plus.

• Hands-on experience in server, application & database hardening.

• Strong knowledge of system integration, API management, and cloud technologies.

• Strong interpersonal skills and business acumen to interact with many different departments and decision makers within the organization.

• Excellent business communication & negotiation skills.

• Oversee the architecture, deployment and maintenance of billing and enterprise systems.

• Implement measures to reduce errors and improve efficiency.

• Drive the integration of new services and models into the billing and enterprise ecosystem.

• Manage day-to-day operations, monitor their progress toward goals, and maintain service availability and performance.

• Stay up to date with emerging technologies, industry trends, and best practices.

• Protects both application and data by implementing and installing security measures, maintaining security compliance and taking necessary precautions.

• Ensure system scalability and performance to support organizational growth.

• Ensure that deliverables are successfully delivered to end customers. Conduct regular reviews to assess performance and capture best practices for future deliverables.

• Actively manage all budgetary requirements to support short-to-long business vision.

• Assess and ensure business demand aligns with investment plans & strategy.

• Facilitate the alignment between Technology and Business, serving as a liaison to represent Technology in business discussions while ensuring the development of essential technology capabilities to meet business needs.

• Establish KPIs and reporting mechanisms to monitor system performance and team productivity.

• Manage vendor relationships, SLAs and compliance for system-related contracts.

• Supervise, motivate and review staff performance, initiate training and coaching to improve efficiency and design & drive employees career progression.

• Responsible for team productivity improvements through the selection of the right tools, techniques & processes.

• Ensure implementation & practice of the company’s compliance guidelines and processes throughout the organization.

• Collaborate with stakeholders to prioritize initiatives and manage resource allocation.

• Mobile bill,Medical allowance,Weekly 2 holidays,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2