Assistant General Manager / Manager, Sales & Marketing (Tours and Travels).

Job Description

Title: Assistant General Manager / Manager, Sales & Marketing (Tours and Travels).

Company Name: Assure Tours & Travels (Assure Tourism Ltd

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 7 to 10 years

Master`s degree / MBA (Aviation Management Tourism) related field.

• 7 to 10 years

• Proven experience in airline ticketing with a minimum of 2-3 years in a managerial role.

• Strong leadership skills with a track record of successfully leading and developing high-performing teams.

• In-depth knowledge of airline ticketing systems, industry regulations, and market trends.

• Excellent communication and interpersonal skills.

• Strategic thinking and problem-solving abilities.

• Results-oriented with a focus on achieving targets and improving operational efficiency.

Job Overview: Assure Tours & Travels (Assure Tourism Ltd) is a sister concern of ASSURE Group. It is an IATA-accredited travel agency and also a member of ATAB and TOAB. The Group is looking for an Assistant General Manager/Manager, Sales & Marketing (Tours and Travels).

Responsibilities:

Strategic Leadership:

• Develop and implement strategic plans to enhance the overall performance of the airline ticketing department.

• Provide visionary leadership to the team, setting clear objectives and goals aligned with the company`s mission and vision.

• Look after the training and welfare of all men under command.

Operational Excellence:

• Oversee day-to-day ticketing operations, ensuring efficiency, accuracy, and compliance with industry regulations.

• Monitor and analyze ticketing processes, identifying areas for improvement and implementing solutions to enhance operational efficiency.

• Able to generate daily reports for higher management.

Team Management:

• Lead, mentor, and inspire a high-performing team of ticketing/Tour & Travel professionals.

• Foster a collaborative and positive work environment, encouraging continuous learning and development.

Customer Service:

• Implement customer-centric strategies to enhance the overall passenger experience during ticketing and other travel agency related services.

• Address and resolve customer inquiries, complaints, and issues in a timely and effective manner.

Revenue Management:

• Develop and execute pricing strategies to maximize revenue while maintaining competitiveness in the market.

• Monitor market trends and competitor activities to make informed decisions on pricing and promotional strategies.

• Radius risk and adopt policy guidelines given by top management.

Technology Integration:

• Stay abreast of technological advancements in ticketing systems and implement upgrades or new systems to improve efficiency and customer experience.

Compliance and Regulations:

• Ensure compliance with industry regulations, including ticketing policies, aviation laws, and security protocols.

Financial Management:

Prepare and manage the department budget, monitoring expenses, and revenue performance.

• Implement cost-saving initiatives without compromising service quality.

• Mobile bill, Duty Meal, Service Charge.

• Salary Review: Yearly.

• Festival Bonus: 2

• Transportation for official duties.