Assistant Engineer - Service Management
Job Description
Title: Assistant Engineer - Service Management
Company Name: TEKVISION (BD) LIMITED, Youngone, KEPZ, Karnaphuli , Chattogram
Vacancy: --
Age: Na
Job Location: Dhaka (Savar EPZ)
Salary: Negotiable
Experience:
Published: 2025-11-03
Application Deadline: 2025-11-10
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
Requirements:
Skills Required:
Additional Requirements:
• 1–3 years of experience in IT service management, customer support, or a similar role.
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, BMC Remedy, Jira).
• Proficiency in Microsoft Office tools, especially Excel and PowerPoint.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a willingness to learn.
• Ability to work effectively in a team environment.
Responsibilities & Context:
- Assist in managing IT service delivery processes, including incident, problem, and request management.
- Support Customer Success Managers by preparing service review reports and dashboards.
- Track and follow up on service-related issues to ensure timely resolution and communication.
- Coordinate with technical support, infrastructure, and application teams to resolve service disruptions.
- Contribute to root cause analysis and help identify trends to prevent future issues.
- Maintain accurate records of service activities, escalations, and customer interactions.
- Participate in initiatives to continuously improve service quality and customer experience.
Job Other Benifits:
As per Policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
