Assistant / Associate Manager, Merchant Back Office & Dispute Management, Cards
Job Description
Title: Assistant / Associate Manager, Merchant Back Office & Dispute Management, Cards
Company Name: The City Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ 4 years of Graduation or Masters in any discipline from a reputed university.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Effectively manage merchant on boarding process
∎ Monitor to reduce the merchant onboarding return ratio
∎ Initiate deferral document approval for high value merchant category
∎ Maintain collection database on deferral document
∎ Process merchant complaints and conciliate disputes that meet the dispute processing procedures
∎ Resolve complaints accurately and in a timely manner
Additional Requirements:
∎ Minimum 2 years of relevant work experience in any reputed financial company or commercial bank
∎ In-depth knowledge on data analysis, credit card market, banking rules & regulations
Salary: Negotiable
Application Deadline: February 9, 2020
Company Information:
∎ The City Bank Limited
∎ Address : House CEN (C) 11, Avenue 136 (Level 4), Gulshan 2, Dhaka.
∎ Web : www.thecitybank.com
Category: Bank/Non-Bank Fin. Institution
