Airlines Ticketing Officer

Job Description

Title: Airlines Ticketing Officer

Company Name: M/S: Digital Travel and Package Tour Corporation

Vacancy: --

Age: 20 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Multinational Companies, Airline, Manpower Recruitment, Overseas Companies

• Bachelor of Arts (BA)
• Master of Arts (MA)

• 2 to 5 years
• The applicants should have experience in the following business area(s): Multinational Companies, Airline, Manpower Recruitment, Overseas Companies

• Age 20 to 40 years

Technical Skills:

• Computer Proficiency: Familiarity with airline reservation systems (e.g., Amadeus, Sabre, Galileo) and other office software (e.g., Microsoft Office) is essential.
• Data Entry: Accurate data entry skills are important for managing bookings and keeping records.· Communication.

Skills:

• Verbal Communication: Strong verbal communication skills are necessary for interacting with passengers, providing information, and resolving issues.
• Written Communication: Ability to write clear and concise messages, reports, and documentation. 

Customer Service Skills:

• Problem-Solving: Ability to handle customer complaints and resolve issues effectively.
• Empathy and Patience: Skills in dealing with a diverse range of passengers, including those who may be stressed or frustrated.
• Attention to Detail:
• Accuracy: Precision in processing transactions and managing details to avoid errors in bookings and ticketing.
• Compliance: Ensuring that all procedures and regulations are followed meticulously.

Skills and Qualifications:

• Communication Skills: Essential for interacting with customers and colleagues.
• Attention to Detail: Important for processing bookings accurately.
• Customer Service Orientation: A focus on enhancing the customer experience.
• Technical Skills: Proficiency in booking systems and software.
• Problem-Solving Abilities: To handle customer issues and complaints effectively.

• Assist clients in planning and booking flights, hotels, and travel packages.

• Provide information on destinations, travel regulations, and visa requirements.

• Manage customer inquiries and resolve issues related to bookings.

• Keep up to date with airline policies, promotions, and travel trends.

• Maintain and update customer records in the booking system.

• Process ticket bookings for passengers via phone, in-person, or online.

• Issue, reissue, and refund airline tickets as necessary.

• Handle changes to itineraries and assist with cancellations.

• Provide information on flight schedules, fares, and travel policies.

• Collaborate with other departments (e.g., customer service, baggage) to resolve issues.

• Respond to customer inquiries about flight bookings and travel arrangements.

• Assist customers with the check-in process and provide boarding information.

• Handle complaints and provide solutions to enhance customer satisfaction.

• Maintain knowledge of current promotions, loyalty programs, and travel packages.

• Manage flight reservations and ensure accurate data entry in booking systems.

• Work with clients to customize travel itineraries according to their needs.

• Keep up-to-date with airline schedules, fares, and industry changes.

• Communicate with airlines to confirm flight details and resolve issues.

• Organize travel arrangements for groups, such as corporate events or tours.

• Negotiate group rates with airlines and other travel services.

• Coordinate itineraries and manage bookings for all group members.

• Provide on-site support during travel, if necessary.

• Manage and optimize the online booking platform for user experience.

• Monitor and analyze booking trends and customer feedback.

• Collaborate with marketing teams to promote travel packages and deals.

• Assist customers with online booking issues and inquiries.