After Sales Service

Job Description

Title: After Sales Service

Company Name: RBR Innovations Limited

Vacancy: 2

Age: 25 to 35 years

Job Location: Narsingdi

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Design/Printing/Publishing, Textile, Electronic Equipment/Home Appliances, Industrial Machineries (Generator, Diesel Engine etc.)
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Mechanical Engineering
• Master of Science (MSc) in Electrical & Electronic Engineering
• Master of Science (MSc) in Mechanical Engineering

• 2 to 3 years
• The applicants should have experience in the following business area(s): Design/Printing/Publishing, Textile, Electronic Equipment/Home Appliances, Industrial Machineries (Generator, Diesel Engine etc.)
• Freshers are also encouraged to apply.

• Age 25 to 35 years
• Only Male

• Technical Skills: Strong technical aptitude, including experience with digital printing technology, electronics, and mechanical systems.
• Problem-Solving Skills: Ability to diagnose and troubleshoot technical issues effectively.
• Communication Skills: Excellent verbal and written communication skills for interacting with clients and colleagues.
• Customer Service Skills: Strong focus on customer satisfaction and the ability to provide excellent service.
• Experience: Relevant experience in a similar after-sales service role, preferably with digital printing equipment.
• Education: A degree or diploma in a relevant field, such as engineering or a related technical discipline.
• Travel: Ability to travel to client locations as needed. 

Additional Considerations:

• Specific Machine Knowledge: Depending on the specific digital printing machines the company sells, knowledge of those particular models may be required.
• Software Proficiency: Familiarity with relevant software for machine operation and diagnostics.
• Language Skills: Depending on the client base, proficiency in relevant languages may be beneficial. 

A job posting for after-sales service of digital printing machines would likely focus on providing technical support, maintenance, and repairs for these machines. The role would involve troubleshooting issues, performing routine maintenance, installing new equipment, and potentially training clients on machine operation and maintenance. 

Here`s a more detailed breakdown of potential responsibilities and qualifications:

Responsibilities:

Technical Support and Troubleshooting:

• Responding to customer inquiries regarding machine malfunctions, diagnosing problems, and providing solutions remotely or on-site.

Routine Maintenance and Repairs:

• Performing scheduled maintenance, preventative maintenance, and repairs on digital printing machines.

Installation and Setup:

• Assisting with the installation and setup of new digital printing machines, ensuring proper functionality.

Training and Support:

• Providing training to clients on the operation and maintenance of the machines, ensuring they can effectively utilize the equipment.

Inventory Management:

• Managing spare parts inventory and ordering replacement parts as needed.

Documentation:

• Maintaining accurate records of service calls, maintenance activities, and parts usage.  

• T/A,Mobile bill,Tour allowance,Over time allowance
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2