Young Professionals - IT

Job Description

Title: Young Professionals - IT

Company Name: HELVETAS Swiss Intercooperation Bangladesh

Vacancy: 01

Age: At most 32 years

Job Location: Dhaka

Salary: --

Experience:

• 1 to 2 years

• Minimum bachelor's degree in IT, Computer science, or equivalent program from a university.

• 1 to 2 years

• Age At most 32 years

• At least one to two years of experience in the information technology field is preferred.
• Good understanding of basic computer hardware and software applications.
• Well-versed in Microsoft Operating systems and Office 365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, Microsoft Teams.
• Good understanding of computer networks.
• Strong problem-solving skills and a willingness to learn about IT.
• Effective communication and interpersonal skills.
• Ability to work both independently and as part of a team.

Helvetas Bangladesh is looking for Young Professionals to ensure IT support under the close supervision and mentoring of a Senior IT Manager. This position will also assist in the implementation of various digital initiatives and support the organisation`s efforts to achieve its development goals. This position is based in the Dhaka Country office with field visits if required.

Job responsibility includes:

• Operating System (OS) installation and basic setup and synch with organization domain.

• First-level support for LAN connectivity and Wi-Fi network and problem escalation.

• Checking LAN and PBX connectivity points for users in case of failure and applying troubleshooting.

• Support to keep track of project IT assets.

• Provide first-level support for hardware and software issues for office and field staff.

• Providing support in case of printing interruptions due to system error.

• Basic Online collaboration tools and application support.

• Support to arrange IT resources(project) at the venue during the workshop.

• Provide technical assistance during meetings or virtual events.

• Support to configure email or other required apps on smartphones.

• Support to install and configuring online collaboration apps on smartphones (Microsoft Teams, skype for business, zoom, OneDrive).

• Support to country office finance and administration unit for digitizing paper documents.

• Participate in new IT system tests introduced in the organization and prepare reports as required.

• Provide support to migrate user laptops to Microsoft Entra ID.

• Any IT-relevant task as assigned by the management.

Helvetas offers very competative monthly allowance with consolidated amount in BDT. Other benifits includes Helvetas public holidays, 2 days of the weekend, paid annual leave of 25 days and 15 days of sick leave.