Universal Officer, Distribution Network

Job Description

Title: Universal Officer, Distribution Network

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

Master’s or bachelor’s degree from a reputable university with a satisfactory academic track record

• 1 to 3 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

• Fresh graduates can apply for the position. However, candidates with 1 to 3 years’ relevant experience will be preferred.

• Strong command of Microsoft Office and a conceptual understanding of banking/financial software.

• Good interpersonal communication skills to maintain professional relationships with internal and external customers.

• Ability to work in a team.

• Proficient in customer centricity, self-motivated, and capable of meeting deadlines.

BRAC Bank PLC is the first and only Bangladeshi bank to feature in Forbes’ World’s 500 Top Performing Banks. The bank is shaping the future of banking in Bangladesh through trust, innovation, and inclusion. As a values-based financial institution, the bank empowers customers and businesses with responsible financial solutions while upholding the highest standards of compliance, governance, and transparency. For professionals, the bank offers a platform where performance, integrity, and innovation thrive.

The bank is seeking qualified and purpose-driven professionals for the mentioned position within its Distribution Network Division:

Grade: Based on the candidature

The primary focus of the role is on Services (Cash/Non-cash) and Business. This combination offers better skills and career growth, helping to become a banking all-rounder.

Key Responsibilities:

• Ensure General Banking services are delivered based on customer requirements through digital and physical channels.
• Receive and pay cash over the counter meticulously using the Core Banking System.
• Ensure welcoming, responsive customer service by applying job-related technical knowledge and interpersonal skills and answering all customer queries.
• Strictly adhere to AML/KYC guidelines while providing service and flag any suspicious activity to the immediate supervisor or BAMLCO.
• Achieve set targets for deposits, loans, credit cards, account opening, and other pillars set by management.
• Primarily approve and process account opening, closing, and modifications; pay orders and Sanchaypatra; credit card-related requests; and any other service requests permissible by the bank.
• Resolve customer complaints/issues by communicating with or redirecting to the supervisor or the appropriate department of the bank.
• Ensure documentation and processes comply with the bank’s policy and standards when handling customer requests, covering all foreseeable risks and mitigating them.
• Prepare various internal and external reports and ensure their timely submission.
• All other banking activities as assigned by the line manager.