Officer, ADC, Alternate Banking Channels

Job Description

Title: Officer, ADC, Alternate Banking Channels

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

Graduation or post-graduation from a UGC-approved university with a satisfactory academic track record, preferably in Business, Finance or a related field.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

• Fresh graduates can apply for the position. However, candidates with 1 to 3 years’ relevant experience will be preferred.

• Proficiency in MS Word and MS Excel.

FUNCTIONAL/TECHNICAL SKILL:

• Strong practical familiarity with the internal physical components of ATM/CRM/RCDM (cassette configurations, card readers, journal printer feeds, and physical security locks).

• Direct skill in handling basic First Line Maintenance tasks quickly on-site to prevent device downtime.

• High level of discipline in managing security paperwork, dual-signature logs, trip sheets, and verification cash vouchers

• Ongoing environmental awareness and vigilance to safeguard high-value cash movements against physical vulnerabilities or transit gaps.

• Extreme attention to detail when cross-checking physical cash packs against spreadsheets and tracking signatures on logistics slips.

• Quick reflexes to troubleshoot minor device jams on-site or to escalate hardware issues swiftly, keeping terminal uptime at its peak.

• Capable of maintaining consistent accuracy and emotional composure while managing repetitive, time-critical field routes and tight vault timelines.

• Be customer-centric, self-motivated, and capable of meeting deadlines.

BRAC Bank PLC is the first and only Bangladeshi bank to feature in Forbes’ World’s 500 Top Performing Banks. The bank is shaping the future of banking in Bangladesh through trust, innovation, and inclusion. As a values-based financial institution, the bank empowers customers and businesses with responsible financial solutions while upholding the highest standards of compliance, governance, and transparency. For professionals, the bank offers a platform where performance, integrity, and innovation thrive.

BRAC Bank is seeking a qualified, purpose-driven professional for the mentioned position in its Alternate Banking Channels Division:

Grade: OG-I/OG-II

PURPOSE OF THE JOB:

Perform physical cash replenishment, secure transit management, and first-line maintenance of the bank’s ATM, CRM, and RCDM network. This role ensures that terminal cash loading, cash collection from recycling machines, and the recovery of captured cards are carried out securely, on schedule, and in full compliance with the bank`s operational and Cash-In-Transit (CIT) procedures.

KEY RESPONSIBILITIES:

• Receive physical currency from the Cash Officer or Cash In-Charge for terminal deployment, verifying that the exact amounts match the distribution sheets and operational vouchers.

• Perform physical cash loading at ATMs, recover captured customer cards, and securely extract RCDM cash bags or cassettes in line with the daily operational schedule and approved security procedures.

• Securely transport all leftover terminal cash and collected RCDM cash bags back to the centre via the CIT provider, ensuring a fully documented handover to the Vault Cash Officer.

• Respond immediately to First Line Maintenance (FLM) calls for faulty or unserviceable terminals (e.g., clearing card jams and resolving minor receipt/hardware blocks); proactively coordinate with the ADC IT Team (Cards & Electronic Banking Systems) to trigger prompt vendor support for complex issues.

• Manage the secure physical handover of currency to the assigned Cash-In-Transit (CIT) service provider using prescribed transit sheets (Trip Sheets); ensure that cash is securely locked and documented at every transit point.

• Supervise third-party vendors on-site to ensure the physical cleanliness, lighting, and branding standards for both the interior and exterior of the booth premises are maintained.