Call Center Executive
Job Description
Title: Call Center Executive
Company Name: Istanbul Hotel & Resort Ltd
Vacancy: 10
Age: 25 to 40 years
Job Location: Dhaka (Banani)
Salary: Tk. 20000 - 25000 (Monthly)
Experience:
- 2 to 6 years
- The applicants should have experience in the following business area(s): Real Estate
- Freshers are also encouraged to apply.
Published: 2026-10-19
Application Deadline: 2026-10-30
Education:
- Bachelor/Honors
Requirements:
- 2 to 6 years
- The applicants should have experience in the following business area(s): Real Estate
- Freshers are also encouraged to apply.
Skills Required: Customer Support through Phone
Additional Requirements:
- Age 25 to 40 years
- Only Male
Computer skill, mail corresponding, To Assist Brand planning and business development
Responsibilities & Context:
Handle inbound and outbound calls professionally to assist customers with their queries, complaints, and requests.
Provide accurate information about the company's products, services, and current campaigns.
Identify customer needs, clarify information, and resolve issues effectively to ensure a high level of customer satisfaction.
Maintain a high standard of call quality and follow the approved call scripts and standard operating procedures (SOPs).
Document and update customer interactions, feedback, and complaints accurately in the CRM/database system.
Follow up on customer calls and escalate complex issues to the appropriate department or supervisor when necessary.
Support the sales/marketing team by generating quality leads or identifying upselling opportunities during interactions.
Meet daily/monthly performance targets, including average handling time (AHT), quality scores, and service levels.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category:
