Job Description
Title: Trainer (Night Shift)
Company Name: Ignite Tech Solutions
Vacancy: --
Age: 25 to 35 years
Location: Dhaka (Mirpur 10)
Salary: Negotiable
Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):Telecommunication
Published: 1 Feb 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
Responsibilities & Context:
∎ Providing specialized training for call center agents.
∎ Deliver engaging and interactive training sessions on various topics.
∎ Provide mentorship, guidance, and support to participants.
∎ Training employees on the use of customer relationship management (CRM) software, live chat platforms, and other technology tools.
∎ Maintain accurate records of training activities and participant progress.
∎ Generating reports and analytics to track training effectiveness, and student development progress.
∎ Assessing trainees' performance through simulations, role-plays, and real-life scenarios to identify areas for improvement and provide constructive feedback for skill enhancement.
∎ Submit detailed training reports with feedback and recommendations·
∎ Participate in pre-training activities, including mock sessions and preparation of materials.·
∎ Design and develop training plans, trainers’ manuals, and other context-specific resources.·
∎ Stay updated with current best practices in training methodologies and adapt them for local needs.·
∎ Prepare post-training reports, gather team feedback, and finalize documentation.·
∎ Track progress and document key insights to improve training delivery.·
∎ Coordinate closely with the training team and relevant Departments·
∎ Support the team in ensuring smooth execution of the company training plan·
∎ Effectively organize and manage multiple simultaneous training events.·
∎ Engage in training preparations, including mock sessions and logistics planning.·
∎ Work closely with the Training Lead and team to ensure alignment with organizational goals.
∎ Providing specialized training for call center agents.
∎ Deliver engaging and interactive training sessions on various topics.
∎ Provide mentorship, guidance, and support to participants.
∎ Training employees on the use of customer relationship management (CRM) software, live chat platforms, and other technology tools.
∎ Maintain accurate records of training activities and participant progress.
∎ Generating reports and analytics to track training effectiveness, and student development progress.
∎ Assessing trainees' performance through simulations, role-plays, and real-life scenarios to identify areas for improvement and provide constructive feedback for skill enhancement.
∎ Submit detailed training reports with feedback and recommendations·
∎ Participate in pre-training activities, including mock sessions and preparation of materials.·
∎ Design and develop training plans, trainers’ manuals, and other context-specific resources.·
∎ Stay updated with current best practices in training methodologies and adapt them for local needs.·
∎ Prepare post-training reports, gather team feedback, and finalize documentation.·
∎ Track progress and document key insights to improve training delivery.·
∎ Coordinate closely with the training team and relevant Departments·
∎ Support the team in ensuring smooth execution of the company training plan·
∎ Effectively organize and manage multiple simultaneous training events.·
∎ Engage in training preparations, including mock sessions and logistics planning.·
∎ Work closely with the Training Lead and team to ensure alignment with organizational goals.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mirpur 10)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Ignite Tech Solutions
∎ Sheltech Rubynur, Lift: 13,
115 Begum Rokeya Ave, Mirpur 10, Dhaka-1216.
∎ Ignite Tech Solutions is one of the biggest names in the South Asian BPO industry located in Dhaka, Bangladesh. We are a leading Call Center and Business Process Outsourcing (BPO) service provider, empowering clients across the world to accomplish their company objectives by establishing a strong communication system. Our wide-ranging IT offerings help them to transform their business and boost their operational efficiencies.
Address::
∎ Sheltech Rubynur, Lift: 13,
115 Begum Rokeya Ave, Mirpur 10, Dhaka-1216.
∎ Ignite Tech Solutions is one of the biggest names in the South Asian BPO industry located in Dhaka, Bangladesh. We are a leading Call Center and Business Process Outsourcing (BPO) service provider, empowering clients across the world to accomplish their company objectives by establishing a strong communication system. Our wide-ranging IT offerings help them to transform their business and boost their operational efficiencies.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Feb 2025
Category: IT/Telecommunication
