Job Description
Title: Trainee Engineer/ Engineer - Network Operation Centre
Company Name: Fiber @ Home Ltd.
Vacancy: --
Age: 24 to 28 years
Location: Gazipur (Kaliakair)
Salary: Negotiable
Published: 19 May 2024
Additional Requirements:
∎ Age 24 to 28 years
∎ Educational Requirments: B.Sc in EEE/CSE/ETE/ECE etc.
Requirements:
Responsibilities & Context:
∎ Work in the roster to cover 3 shifts per day to ensure 24x7 delivery.
∎ Connect with top 20 ISP clients 24x7 through live chat and other communications tools.
∎ Actively liaise with O&M teams from Technology and I&O teams to provide real time updates to clients on fault resolution.
∎ Proactively provide effective updates to clients so that client feels valued.
∎ Follow internal technical and management escalation matrix to ensure faster fault restoration.
∎ Efficiently use systems and tools to register right information about the complaint.
∎ Always focus on client satisfaction during communication.
∎ Work in the roster to cover 3 shifts per day to ensure 24x7 delivery.
∎ Connect with top 20 ISP clients 24x7 through live chat and other communications tools.
∎ Actively liaise with O&M teams from Technology and I&O teams to provide real time updates to clients on fault resolution.
∎ Proactively provide effective updates to clients so that client feels valued.
∎ Follow internal technical and management escalation matrix to ensure faster fault restoration.
∎ Efficiently use systems and tools to register right information about the complaint.
∎ Always focus on client satisfaction during communication.
Compensation & Other Benefits:
∎ Profit share, Provident fund, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Gazipur (Kaliakair)
Company Information:
∎ Fiber @ Home Ltd.
∎ House # 7/B, Road # 13, Gulshan-1, Dhaka-1212
∎ Fiber @ Home Ltd. is the company which acquired the NTTN (Nationwide Telecommunication Transmission Network) & ITC (International Terrestrial Cable ) license, issued by the GOB. Fiber @ Home has been formed with the professionals and financial backing from leading telecommunication entrepreneurs of the country and in the venture of laying out fiber optic network to cover Bangladesh and beyond with a view to facilitate our ever expanding telecommunication sector. This fiber optic network will eventually become the major backbone for all kinds of telecommunications and electronic entertainment services that we are enjoying these days.
Address::
∎ House # 7/B, Road # 13, Gulshan-1, Dhaka-1212
∎ Fiber @ Home Ltd. is the company which acquired the NTTN (Nationwide Telecommunication Transmission Network) & ITC (International Terrestrial Cable ) license, issued by the GOB. Fiber @ Home has been formed with the professionals and financial backing from leading telecommunication entrepreneurs of the country and in the venture of laying out fiber optic network to cover Bangladesh and beyond with a view to facilitate our ever expanding telecommunication sector. This fiber optic network will eventually become the major backbone for all kinds of telecommunications and electronic entertainment services that we are enjoying these days.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 5 Jun 2024
Category: IT/Telecommunication
