Trainee Engineer/ Engineer - Network Operation Centre

Job Description

Title: Trainee Engineer/ Engineer - Network Operation Centre

Company Name: Fiber @ Home Ltd.

Vacancy: --

Age: 24 to 28 years

Location: Gazipur (Kaliakair)

Salary: Negotiable

Published: 19 May 2024

Additional Requirements:
∎ Age 24 to 28 years
∎ Educational Requirments: B.Sc in EEE/CSE/ETE/ECE etc.

Requirements:

Responsibilities & Context:
∎ Work in the roster to cover 3 shifts per day to ensure 24x7 delivery.
∎ Connect with top 20 ISP clients 24x7 through live chat and other communications tools.
∎ Actively liaise with O&M teams from Technology and I&O teams to provide real time updates to clients on fault resolution.
∎ Proactively provide effective updates to clients so that client feels valued.
∎ Follow internal technical and management escalation matrix to ensure faster fault restoration.
∎ Efficiently use systems and tools to register right information about the complaint.
∎ Always focus on client satisfaction during communication.
∎ Work in the roster to cover 3 shifts per day to ensure 24x7 delivery.
∎ Connect with top 20 ISP clients 24x7 through live chat and other communications tools.
∎ Actively liaise with O&M teams from Technology and I&O teams to provide real time updates to clients on fault resolution.
∎ Proactively provide effective updates to clients so that client feels valued.
∎ Follow internal technical and management escalation matrix to ensure faster fault restoration.
∎ Efficiently use systems and tools to register right information about the complaint.
∎ Always focus on client satisfaction during communication.

Compensation & Other Benefits:
∎ Profit share, Provident fund, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Gazipur (Kaliakair)

Company Information:
∎ Fiber @ Home Ltd.
∎ House # 7/B, Road # 13, Gulshan-1, Dhaka-1212
∎ Fiber @ Home Ltd. is the company which acquired the NTTN (Nationwide Telecommunication Transmission Network) & ITC (International Terrestrial Cable ) license, issued by the GOB. Fiber @ Home has been formed with the professionals and financial backing from leading telecommunication entrepreneurs of the country and in the venture of laying out fiber optic network to cover Bangladesh and beyond with a view to facilitate our ever expanding telecommunication sector. This fiber optic network will eventually become the major backbone for all kinds of telecommunications and electronic entertainment services that we are enjoying these days.

Address::
∎ House # 7/B, Road # 13, Gulshan-1, Dhaka-1212
∎ Fiber @ Home Ltd. is the company which acquired the NTTN (Nationwide Telecommunication Transmission Network) & ITC (International Terrestrial Cable ) license, issued by the GOB. Fiber @ Home has been formed with the professionals and financial backing from leading telecommunication entrepreneurs of the country and in the venture of laying out fiber optic network to cover Bangladesh and beyond with a view to facilitate our ever expanding telecommunication sector. This fiber optic network will eventually become the major backbone for all kinds of telecommunications and electronic entertainment services that we are enjoying these days.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 5 Jun 2024

Category: IT/Telecommunication

Interested By University

University Percentage (%)
Daffodil International University 8.45%
American International University-Bangladesh 4.47%
Ahsanullah University of Science and Technology 3.29%
Green University of Bangladesh 2.85%
European University of Bangladesh 2.41%
Bangladesh University of Business and Technology 2.36%
Southeast University 2.21%
City University 1.87%
Jahangirnagar University 1.72%
Uttara University 1.67%

Interested By Age Range

Age Range Percentage (%)
20-30 90.57%
31-35 6.83%
36-40 1.03%
40+ 0.20%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 34.99%
20K-30K 47.52%
30K-40K 13.12%
40K-50K 2.90%
50K+ 1.47%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 44.57%
0.1 - 1 years 14.79%
1.1 - 3 years 19.41%
3.1 - 5 years 10.86%
5+ years 10.37%

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