Ticketing / Reservation Officer

Job Description

Title: Ticketing / Reservation Officer

Company Name: SAM Travel & Tours

Vacancy: --

Age: At least 18 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Tour Operator

• Bachelor/Honors

• At least 1 years
• The applicants should have experience in the following business area(s): Tour Operator

• Age At least 18 years

• At least 1 years

• The applicants should have experience in the following business area(s):

• Airline, Travel Agent, Manpower Recruitment, GSAAge At least 18 years

• Proficient in Galileo and Sabre reservation systems

• Prior experience in the IATA approved Travel Agent or airline industry

• Strong communication and problem-solving skills

• Ability to manage multiple tasks and work under pressure

• We are seeking an experienced individual with strong expertise in Galileo and Sabre reservation systems. This role includes managing flight bookings, handling ticketing, and supporting customer inquiries to ensure a seamless travel experience.

•  

• Assist clients in planning and booking flights, hotels, and travel packages

• Manage customer inquiries and resolve booking-related issues

• Stay informed about airline policies, promotions, and travel trends

• Maintain and update customer records in the booking system

• Process airline ticket bookings via phone, in-person, or online

• Issue electronic Documents such as Ticket, EMD.

• Reissue, and refund airline tickets as required

• Handle itinerary changes and assist with cancellations

• Provide accurate information on flight schedules, fares, and travel policies

• Coordinate with other departments to resolve ticketing or travel issues

• Respond to customer inquiries regarding bookings and travel arrangements

• Assist customers with check-in processes and boarding information

• Handle complaints and offer solutions to improve satisfaction

• Maintain knowledge of current promotions, travel packages, and loyalty programs

• Manage and update flight reservations accurately using booking systems

• Customize travel itineraries based on client needs

• Stay current with airline schedules, fares, and industry changes

• Communicate with airlines to confirm and adjust flight details

• Assist clients with online booking issues and work with marketing teams to promote travel deals