Ticketing Officer

Job Description

Title: Ticketing Officer

Company Name: Roots Consult Ltd

Vacancy: --

Age: 20 to 27 years

Job Location: Dhaka (Purana Paltan)

Salary: --

Experience:

• At least 2 years

• Bachelor/Honors

• At least 2 years

• Age 20 to 27 years
• Only Female

• The applicants should have experience in the following business area(s): Airline, Group of Companies
• Air ticketing Reservation Reservation/ Ticketing

A qualified Airline Reservation Executive who is responsible to Airlines ticketing, reservation creating PNR adherence to booking policies, ticket issuing, reissuing & refund using IATA GDS (Sabre / Galileo / Amadeus), manage bookings.

Job Responsibilities:

• Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations, and other travel-related concerns through phone, email, or chat.

• Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.

• Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.

• Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.

• Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.

• Interpreting IATA, ADM policies and ATAB regulations.

• Maintain all IATA accreditation documents.

• T/A, Mobile bill, Tour allowance, Provident fund, Over time allowance

• Salary Review: Yearly

• Festival Bonus: 2