Territory Sales and Service Officer

Job Description

Title: Territory Sales and Service Officer

Company Name: Confidence Infrastructure PLC

Vacancy: --

Location: Anywhere in Bangladesh

Minimum Salary: Negotiable

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Engineering Firms, Group of Companies, Steel, Battery, Storage cell

Published: 13 Sep 2024

Education:
∎ Diploma, Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ Market Development: -Identify and target new sales opportunities within the territory, focusing on potential clients in the electric tri-cycle, rickshaw, solar and IPS market.
∎ Dealer Acquisition: -Develop and implement strategies to acquire new customers while nurturing relationships with existing clients.
∎ Sales Targets: -Meet or exceed monthly and quarterly sales goals set by the Zonal Manager.
∎ Market Research: -Conduct ongoing market analysis to understand customer needs, market trends, and competitor activities.
∎ Garage Marketing Campaign: -Regularly visit garages where rickshaws are parked and charged to market products directly to drivers and mechanics.
∎ Sales Reporting: -Regularly report on sales activities, progress towards targets, and market conditions to the Zonal Manager.After-Sales Service:
∎ Technical Support: -Provide technical assistance to dealers and end customers, resolving any issues related to battery performance or installation.-Warranty Management: Manage the 6-month warranty period for sold batteries, ensuring that any reported issues are promptly addressed.-Battery Inspection: Conduct inspections of batteries reported as defective to determine the cause of the issue and validate warranty claims.-Battery Replacement: Facilitate the replacement of defective batteries within the warranty period, coordinating with the logistics and service teams.-Service Documentation: Maintain detailed records of all service requests, inspections, and replacements in the CRM system.-Service Reporting: Regularly compile and submit service reports that detail the number and nature of service requests, warranty claims, resolutions, and any patterns or recurring issues. Dealer Relationship Management: -Relationship Building: Foster strong relationships with customers to ensure ongoing satisfaction and loyalty.-Customer Visits: Regularly visit customers to assess their needs, provide technical support, and explore opportunities for additional sales.-Communication: Maintain open and transparent communication with customers regarding service requests, warranty claims, and other issues.-Feedback Collection: Gather customer feedback on products and services to inform continuous improvement efforts.-Monthly Reporting: Provide customers with a detailed monthly ledger and sales statement, along with a report on warranty claims and the solutions implemented. Collaboration and Coordination:-Internal Coordination: Work closely with Sales Managers, logistics, and technical teams to ensure seamless service delivery and order fulfillment.-Feedback Loop: Provide insights to the Sales Manager and Product Development teams based on customer feedback and market conditions.
∎ We are looking for Territory Sales and Service Officers (TSSOs), who will be responsible for driving sales of batteries for electric tri-cycles and rickshaws in their designated regions, as well as providing after-sales service.
∎ Sales Expansion:
∎ Market Development:
∎ -Identify and target new sales opportunities within the territory, focusing on potential clients in the electric tri-cycle, rickshaw, solar and IPS market.
∎ Dealer Acquisition:
∎ -Develop and implement strategies to acquire new customers while nurturing relationships with existing clients.
∎ Sales Targets:
∎ -Meet or exceed monthly and quarterly sales goals set by the Zonal Manager.
∎ Market Research:
∎ -Conduct ongoing market analysis to understand customer needs, market trends, and competitor activities.
∎ Garage Marketing Campaign:
∎ -Regularly visit garages where rickshaws are parked and charged to market products directly to drivers and mechanics.
∎ Sales Reporting:
∎ -Regularly report on sales activities, progress towards targets, and market conditions to the Zonal Manager.

∎ After-Sales Service:
∎ Technical Support:
∎ -Provide technical assistance to dealers and end customers, resolving any issues related to battery performance or installation.
∎ -Warranty Management: Manage the 6-month warranty period for sold batteries, ensuring that any reported issues are promptly addressed.
∎ -Battery Inspection: Conduct inspections of batteries reported as defective to determine the cause of the issue and validate warranty claims.
∎ -Battery Replacement: Facilitate the replacement of defective batteries within the warranty period, coordinating with the logistics and service teams.
∎ -Service Documentation: Maintain detailed records of all service requests, inspections, and replacements in the CRM system.
∎ -Service Reporting: Regularly compile and submit service reports that detail the number and nature of service requests, warranty claims, resolutions, and any patterns or recurring issues.
∎ Dealer Relationship Management:
∎ -Relationship Building: Foster strong relationships with customers to ensure ongoing satisfaction and loyalty.
∎ -Customer Visits: Regularly visit customers to assess their needs, provide technical support, and explore opportunities for additional sales.
∎ -Communication: Maintain open and transparent communication with customers regarding service requests, warranty claims, and other issues.
∎ -Feedback Collection: Gather customer feedback on products and services to inform continuous improvement efforts.
∎ -Monthly Reporting: Provide customers with a detailed monthly ledger and sales statement, along with a report on warranty claims and the solutions implemented.
∎ Collaboration and Coordination:
∎ -Internal Coordination: Work closely with Sales Managers, logistics, and technical teams to ensure seamless service delivery and order fulfillment.
∎ -Feedback Loop: Provide insights to the Sales Manager and Product Development teams based on customer feedback and market conditions.

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Anywhere in Bangladesh

Company Information:
∎ Confidence Infrastructure PLC
∎ Unique Trade Center (UTC), 6th & 7th Floor, 8 Panthapath, Kawran Bazar, Dhaka - 1215, Bangladesh
∎ Confidence Group is one of the largest conglomerates in Bangladesh, involved in the manufacturing of mid-tech engineering products for both domestic and international use. Since its inception in 1991, Confidence Group has pushed forward the boundaries of engineering, bringing elegance, excellence and innovation to all of its products. All Confidence Group products are of the highest quality, made with extreme precision using the best materials and best designs at hand. Therefore, when you are investing in a Confidence Group product you are not only investing in a product that will withstand the test of time, you are investing in a promise of experience and quality.

Confidence Group | Let`s Believe

Confidence Group consists of several companies as below:
Confidence Cement Limited | Confidence Power Limited | Confidence Steel Limited | Confidence Power Holding Limited | Confidence Electric Limited | Confidence Steel Export Limited | Electropac Industries Limited | DigiCon Telecommunication Limited | Confidence Ready-mix Limited | Asian Paints (Bangladesh) Limited | Confidence Oil & Shipping Limited | Confidence Concrete Engineering Limited | ZODIAC Dredging Limited | Confidence Batteries Limited | Kirtonkhola Tower Bangladesh Limited | ZODIAC Logistics Limited | Solaris Limited | MiME | MiME 360 Limited | MiME Multimedia Limited | STARDUST Telecom Limited | Startrek Telecom Limited

Follow us on LinkedIn: https://www.linkedin.com/company/confidence-group

Address::
∎ Unique Trade Center (UTC), 6th & 7th Floor, 8 Panthapath, Kawran Bazar, Dhaka - 1215, Bangladesh
∎ Confidence Group is one of the largest conglomerates in Bangladesh, involved in the manufacturing of mid-tech engineering products for both domestic and international use. Since its inception in 1991, Confidence Group has pushed forward the boundaries of engineering, bringing elegance, excellence and innovation to all of its products. All Confidence Group products are of the highest quality, made with extreme precision using the best materials and best designs at hand. Therefore, when you are investing in a Confidence Group product you are not only investing in a product that will withstand the test of time, you are investing in a promise of experience and quality.Confidence Group | Let`s BelieveConfidence Group consists of several companies as below:Confidence Cement Limited | Confidence Power Limited | Confidence Steel Limited | Confidence Power Holding Limited | Confidence Electric Limited | Confidence Steel Export Limited | Electropac Industries Limited | DigiCon Telecommunication Limited | Confidence Ready-mix Limited | Asian Paints (Bangladesh) Limited | Confidence Oil & Shipping Limited | Confidence Concrete Engineering Limited | ZODIAC Dredging Limited | Confidence Batteries Limited | Kirtonkhola Tower Bangladesh Limited | ZODIAC Logistics Limited | Solaris Limited | MiME | MiME 360 Limited | MiME Multimedia Limited | STARDUST Telecom Limited | Startrek Telecom LimitedFollow us on LinkedIn: https://www.linkedin.com/company/confidence-group

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 19 Sep 2024

Category: Marketing/Sales

Similar Jobs

Keywords:

bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton