Job Description

Title: Territory Sales and Service Officer

Company Name: Confidence Infrastructure PLC

Vacancy: --

Location: Anywhere in Bangladesh

Minimum Salary: Negotiable

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Engineering Firms, Group of Companies, Steel, Battery, Storage cell

Published: 13 Sep 2024

Education:
∎ Diploma, Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ Market Development: -Identify and target new sales opportunities within the territory, focusing on potential clients in the electric tri-cycle, rickshaw, solar and IPS market.
∎ Dealer Acquisition: -Develop and implement strategies to acquire new customers while nurturing relationships with existing clients.
∎ Sales Targets: -Meet or exceed monthly and quarterly sales goals set by the Zonal Manager.
∎ Market Research: -Conduct ongoing market analysis to understand customer needs, market trends, and competitor activities.
∎ Garage Marketing Campaign: -Regularly visit garages where rickshaws are parked and charged to market products directly to drivers and mechanics.
∎ Sales Reporting: -Regularly report on sales activities, progress towards targets, and market conditions to the Zonal Manager.After-Sales Service:
∎ Technical Support: -Provide technical assistance to dealers and end customers, resolving any issues related to battery performance or installation.-Warranty Management: Manage the 6-month warranty period for sold batteries, ensuring that any reported issues are promptly addressed.-Battery Inspection: Conduct inspections of batteries reported as defective to determine the cause of the issue and validate warranty claims.-Battery Replacement: Facilitate the replacement of defective batteries within the warranty period, coordinating with the logistics and service teams.-Service Documentation: Maintain detailed records of all service requests, inspections, and replacements in the CRM system.-Service Reporting: Regularly compile and submit service reports that detail the number and nature of service requests, warranty claims, resolutions, and any patterns or recurring issues. Dealer Relationship Management: -Relationship Building: Foster strong relationships with customers to ensure ongoing satisfaction and loyalty.-Customer Visits: Regularly visit customers to assess their needs, provide technical support, and explore opportunities for additional sales.-Communication: Maintain open and transparent communication with customers regarding service requests, warranty claims, and other issues.-Feedback Collection: Gather customer feedback on products and services to inform continuous improvement efforts.-Monthly Reporting: Provide customers with a detailed monthly ledger and sales statement, along with a report on warranty claims and the solutions implemented. Collaboration and Coordination:-Internal Coordination: Work closely with Sales Managers, logistics, and technical teams to ensure seamless service delivery and order fulfillment.-Feedback Loop: Provide insights to the Sales Manager and Product Development teams based on customer feedback and market conditions.
∎ We are looking for Territory Sales and Service Officers (TSSOs), who will be responsible for driving sales of batteries for electric tri-cycles and rickshaws in their designated regions, as well as providing after-sales service.
∎ Sales Expansion:
∎ Market Development:
∎ -Identify and target new sales opportunities within the territory, focusing on potential clients in the electric tri-cycle, rickshaw, solar and IPS market.
∎ Dealer Acquisition:
∎ -Develop and implement strategies to acquire new customers while nurturing relationships with existing clients.
∎ Sales Targets:
∎ -Meet or exceed monthly and quarterly sales goals set by the Zonal Manager.
∎ Market Research:
∎ -Conduct ongoing market analysis to understand customer needs, market trends, and competitor activities.
∎ Garage Marketing Campaign:
∎ -Regularly visit garages where rickshaws are parked and charged to market products directly to drivers and mechanics.
∎ Sales Reporting:
∎ -Regularly report on sales activities, progress towards targets, and market conditions to the Zonal Manager.
∎
∎ After-Sales Service:
∎ Technical Support:
∎ -Provide technical assistance to dealers and end customers, resolving any issues related to battery performance or installation.
∎ -Warranty Management: Manage the 6-month warranty period for sold batteries, ensuring that any reported issues are promptly addressed.
∎ -Battery Inspection: Conduct inspections of batteries reported as defective to determine the cause of the issue and validate warranty claims.
∎ -Battery Replacement: Facilitate the replacement of defective batteries within the warranty period, coordinating with the logistics and service teams.
∎ -Service Documentation: Maintain detailed records of all service requests, inspections, and replacements in the CRM system.
∎ -Service Reporting: Regularly compile and submit service reports that detail the number and nature of service requests, warranty claims, resolutions, and any patterns or recurring issues.
∎ Dealer Relationship Management:
∎ -Relationship Building: Foster strong relationships with customers to ensure ongoing satisfaction and loyalty.
∎ -Customer Visits: Regularly visit customers to assess their needs, provide technical support, and explore opportunities for additional sales.
∎ -Communication: Maintain open and transparent communication with customers regarding service requests, warranty claims, and other issues.
∎ -Feedback Collection: Gather customer feedback on products and services to inform continuous improvement efforts.
∎ -Monthly Reporting: Provide customers with a detailed monthly ledger and sales statement, along with a report on warranty claims and the solutions implemented.
∎ Collaboration and Coordination:
∎ -Internal Coordination: Work closely with Sales Managers, logistics, and technical teams to ensure seamless service delivery and order fulfillment.
∎ -Feedback Loop: Provide insights to the Sales Manager and Product Development teams based on customer feedback and market conditions.

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Anywhere in Bangladesh

Company Information:
∎ Confidence Infrastructure PLC
∎ Unique Trade Center (UTC), 6th & 7th Floor, 8 Panthapath, Kawran Bazar, Dhaka - 1215, Bangladesh
∎ Confidence Group is one of the largest conglomerates in Bangladesh, involved in the manufacturing of mid-tech engineering products for both domestic and international use. Since its inception in 1991, Confidence Group has pushed forward the boundaries of engineering, bringing elegance, excellence and innovation to all of its products. All Confidence Group products are of the highest quality, made with extreme precision using the best materials and best designs at hand. Therefore, when you are investing in a Confidence Group product you are not only investing in a product that will withstand the test of time, you are investing in a promise of experience and quality.

Confidence Group | Let`s Believe

Confidence Group consists of several companies as below:
Confidence Cement Limited | Confidence Power Limited | Confidence Steel Limited | Confidence Power Holding Limited | Confidence Electric Limited | Confidence Steel Export Limited | Electropac Industries Limited | DigiCon Telecommunication Limited | Confidence Ready-mix Limited | Asian Paints (Bangladesh) Limited | Confidence Oil & Shipping Limited | Confidence Concrete Engineering Limited | ZODIAC Dredging Limited | Confidence Batteries Limited | Kirtonkhola Tower Bangladesh Limited | ZODIAC Logistics Limited | Solaris Limited | MiME | MiME 360 Limited | MiME Multimedia Limited | STARDUST Telecom Limited | Startrek Telecom Limited

Follow us on LinkedIn: https://www.linkedin.com/company/confidence-group

Address::
∎ Unique Trade Center (UTC), 6th & 7th Floor, 8 Panthapath, Kawran Bazar, Dhaka - 1215, Bangladesh
∎ Confidence Group is one of the largest conglomerates in Bangladesh, involved in the manufacturing of mid-tech engineering products for both domestic and international use. Since its inception in 1991, Confidence Group has pushed forward the boundaries of engineering, bringing elegance, excellence and innovation to all of its products. All Confidence Group products are of the highest quality, made with extreme precision using the best materials and best designs at hand. Therefore, when you are investing in a Confidence Group product you are not only investing in a product that will withstand the test of time, you are investing in a promise of experience and quality.Confidence Group | Let`s BelieveConfidence Group consists of several companies as below:Confidence Cement Limited | Confidence Power Limited | Confidence Steel Limited | Confidence Power Holding Limited | Confidence Electric Limited | Confidence Steel Export Limited | Electropac Industries Limited | DigiCon Telecommunication Limited | Confidence Ready-mix Limited | Asian Paints (Bangladesh) Limited | Confidence Oil & Shipping Limited | Confidence Concrete Engineering Limited | ZODIAC Dredging Limited | Confidence Batteries Limited | Kirtonkhola Tower Bangladesh Limited | ZODIAC Logistics Limited | Solaris Limited | MiME | MiME 360 Limited | MiME Multimedia Limited | STARDUST Telecom Limited | Startrek Telecom LimitedFollow us on LinkedIn: https://www.linkedin.com/company/confidence-group

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 19 Sep 2024

Category: Marketing/Sales