Support Engineer / Sr. Support Engineer

Job Description

Title: Support Engineer / Sr. Support Engineer

Company Name: Grameen CyberNet Ltd.

Vacancy: 3

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, ISP

• Bachelor of Science (BSc)

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, ISP

• Provide technical support for LAN, WAN, and Internet services

• Troubleshoot and resolve network outages and related issues

• Configure and install MikroTik, Access Points, WiFi Routers, Switches, and related devices

• Manage firewall and security configurations (MikroTik)

• Set up and maintain VPNs (IPSec, L2TP, PPTP, OpenVPN) for secure remote access

• Provide mail-related support to clients (Outlook Express, Microsoft Outlook)

• Provide both remote and on-site client support

• Collaborate with the NOC Team to ensure efficient service delivery

• Maintain strong communication skills for effective client interaction and issue resolution

• Prepare documentation and reporting as required

• Manage technicians to establish new links and maintain existing ones

• Knowledge of fiber and FTTX network architecture.

• Coordinate with upstream providers, NTTN, and internal teams for link issues.

  Participate in network expansion and upgrade projects.

• Mobile bill,Tour allowance
• Salary Review: Yearly