Support Engineer (Software)
Job Description
Title: Support Engineer (Software)
Company Name: Syntech Solution Limited
Vacancy: 04
Age: 22 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 1 to 4 years
- The applicants should have experience in the following business area(s): Software Company
- Freshers are also encouraged to apply.
Published: 2026-01-01
Application Deadline: 2026-01-15
Education:
- Bachelor of Science (BSc)
- Bachelor in Engineering (BEngg)
- Diploma in Computer
Requirements:
- 1 to 4 years
- The applicants should have experience in the following business area(s): Software Company
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
- Age 22 to 35 years
- Candidate Must have experience of working with Government Project/s.
Responsibilities & Context:
- Provide technical support for software applications and systems to clients and internal users
- Analyze incident reports, identify root causes and implement corrective and preventive actions
- Log, track and manage support tickets using issue-tracking or helpdesk tools
- Support web, mobile or enterprise applications
- Escalate complex technical issues to development or infrastructure teams when required
- Collaborate with developers, QA and system administrators to ensure effective issue resolution
- Monitor system performance and ensure application stability and availability
- Assist in software deployment, configuration and version upgrades
- Maintain support documentation, FAQs and knowledge base articles
- Provide user training, guidance and clear communication on system usage and best practices
- Verify fixes and solutions before closure of incidents and service requests
- Perform basic database queries and data validation to support issue investigation
- Ensure compliance with SLAs (Service Level Agreements) and support processes
- Support UAT, production releases and post-deployment activities
- Identify recurring issues and suggest system improvements to reduce support load
- Establish and maintain relationships with clients/third parties/vendors
- Prepare support reports and communicate status updates to stakeholders
Job Other Benifits:
Weekly 2 holidays
Partially subsidize lunch
2 Festival bonus
Yearly salary review
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
