Support Engineer, Nationwide Customer Service & Support
Job Description
Title: Support Engineer, Nationwide Customer Service & Support
Company Name: Link3 Technologies Limited
Vacancy: --
Age: 25 to 35 years
Job Location: Dhaka, Dinajpur
Salary: Negotiable
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): ISP
Published: 2025-10-28
Application Deadline: 2025-11-27
Education:
- Bachelor in Engineering (BEngg)
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): ISP
Skills Required:
Additional Requirements:
- Age 25 to 35 years
Basic Knowledge in Networking Topology & Design, IP Subletting and Routing, Switching Troubleshoot preferred
Responsibilities & Context:
• Communicate clients through series of actions either face to face or over phone to resolve issues.
• Response to breakdowns and make expert level investigation of customer issues, identify their root cause, and correct when possible.
• Recommend for repairing equipment and replacing parts if necessary.
• Direct the technical staff (Technician).
• Troubleshoot system and network problems at clients’ end and diagnose and solve faults related to Wireless structure.
• Implement, monitor and maintain mikrotik router, proxy server, wireless devices, Security VPN and Fiber infrastructure with last mile Link3 devices.
• Maintain and upgrade Optical Network Unit and Media Converter device.
Job Other Benifits:
- Mobile bill,Weekly 2 holidays,Over time allowance
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 7.11% |
| American International University Bangladesh (AIUB) | 3.81% |
| Green University of Bangladesh | 3.09% |
| Dhaka International University | 3.09% |
| Northern University Bangladesh | 2.68% |
| East West University | 2.47% |
| Jahangirnagar University | 2.47% |
| Sonargaon University | 2.16% |
| Bangladesh University of Business and Technology | 2.06% |
| World University of Bangladesh | 1.96% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 77.65% |
| 31-35 | 16.17% |
| 36-40 | 3.19% |
| 40+ | 1.65% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 24.17% |
| 20K-30K | 48.46% |
| 30K-40K | 18.25% |
| 40K-50K | 6.91% |
| 50K+ | 2.22% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 23.48% |
| 0.1 - 1 years | 13.90% |
| 1.1 - 3 years | 26.67% |
| 3.1 - 5 years | 15.96% |
| 5+ years | 19.98% |
