Support Engineer, Contact Center
Job Description
Title: Support Engineer, Contact Center
Company Name: Systems Solutions & Development Technologies Ltd.
Vacancy: 10
Age: 22 to 30 years
Job Location: Dhaka (Badda)
Salary: Negotiable
Experience:
Published: 2024-05-13
Application Deadline: 2024-06-06
Education:
- Bachelor/Honors
Diploma in Network Solutions and System Administration or Students from IsDB-BISEW IT Scholarship program will get preference.
Requirements:
Skills Required: CCNA (Cisco Certified Network Associate),Client Service,Network Engineering,Problem solving and decision making,Telecommunication
Additional Requirements:
- Age 22 to 30 years
Responsibilities & Context:
- Resolving escalated customer complaints via phone call or remote access without the need for team lead intervention.
- Taking ownership of technical issues and working with the core network team to resolve more advanced issues when necessary.
- Documenting troubleshooting and problem-resolution steps.
- Ensuring uninterrupted service delivery.
- Ensuring SLA timeline.
- Monitoring of network.
- Duty will be Roster based.
Job Other Benifits:
- Provident fund,Insurance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
