Supervisor (Service Center)
Job Description
Title: Supervisor (Service Center)
Company Name: Electra International
Vacancy: Not specific
Job Location: Dhaka (Tejgaon, Tejgaon Industrial Area)
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline, Bachelor degree in any discipline
∎ Skills Required: Administration, Consumer Durables - Sales & Marketing
Experience Requirements:
∎ 5 to 8 year(s)
Job Responsibilities:
∎ Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
∎ Strategizing and monitoring the daily activities of customer service operations.
∎ Assisting customer service staff with duties where required.
∎ Training staff in areas of customer service and company policies.
∎ Managing cashier coverage and customer flow to ensure proficient customer service.
∎ Monitoring and authenticating returns, exchanges, and voids.
∎ Investigating and solving customer service complaints.
∎ Assisting with the development and implementation of service policies, and explaining these to staff and customers.
∎ Maintaining documentation pertaining to customer service department activities.
∎ Performing additional duties where needed.
∎ Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
∎ Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
∎ Answering agent questions regarding best practices or difficult calls.
∎ Identifying operational issues and suggesting possible improvements.
∎ Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
∎ Preparing reports and analyzing data to assist management as they determine call center goals.
∎ Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Additional Requirements:
∎ Age 28 to 34 years
∎ Only males are allowed to apply
∎ Call center, customer service, or supervisory experience may be required.
∎ Proficiency with technology, especially computers, software applications, and phone systems.
∎ Exceptional verbal and written communication skills.
∎ Strong understanding of company products, policies, and services.
∎ Ability to coach, train, and motivate employees and evaluate their performance.
∎ Excellent problem solving, leadership, and customer service skills.
∎ Analytical, efficient, and thorough.
∎ Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Jun 2022
Company Information:
∎ 11 Jun 2022
∎ Electra International
∎ Address : Tropical Mollah Tower ( 6th Floor), 15/1-15/4, Progati Sarani, Middle Badda, Dhaka-1212
∎ Web : http://www.electrabd.com/
∎ Business : Electra International, we are a leading consumer electronic (CE) business company for 30 years.it has other sister organizations like: 1. Federal Securities & Investment Ltd. 2. Electra International Ltd. 3. M/S Electra International 4. M/S. Kashmir Chemical Company 5. M/S. Sazawa Brothers 6. M/S. Electra Mobile 7. M/S. Electra Furniture 8. M/S. Jalshiry Dairy Firm & Fisheries.
Category: Marketing/Sales
: We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.
Source: bdjobs.com
Deadline Expired on 30th Jun 2022
Similar Jobs
Marketing Officer
ট্রেড মার্কেটিং সুপারভাইজার (TMS)
Marketing Officer (Water Pump)
Sales Officer (Animal Health Division)
Digital Marketing Manager
Chief Marketing Officer
POS Supervisor (Wholesale Club Ltd.)
Executive/Sr. Executive (Sales & Marketing)
Manager/ Sr. Manager, Marketing and Sales (Oriental Real Estate Ltd.)
Social Media Manager
Sales Executive
Asst. Manager - Sales & Marketing (Trims & Garments Accessories)
Jr. Sales Executive/Sales Executive (Showroom)
Sr. Executive/ Executive , Marketing & Sales [Office Furniture]
Zonal Sales Manager, Hygiene Products
Marketing Executive
Head of Marketing
Director- Sales (Electronics & Automobiles)
Territory Manager
Sales Manager/Deputy Sales Manager
Medical Promotion Officer
Officer/ Executive - Chicks & Feed Sales
Engineer (Sales, Marketing & Service)
Sr. GM/ GM - (Head of Sales), RLDL
Sales Officer, Rice Business
Senior Executive/ Assistant Manager (Brand & Communications)
Executive/Sr. Executive Sales and Marketing
Manager, Expansion
Area Sales Executive (ASE)
Senior Officer- Marketing (Ready Mix Concrete)
General Manager
Executive/ Senior Executive - Market Research
Coordinator (Marketing)
Executive /Senior Executive- Corporate Sales
GM (Marketing)
Merchandiser
Executive/ Senior Executive - Apartment Sales
Merchandiser
Territory Sales Manager (TSM)
Retailer Sales Officer (RSO)
Facebook Group