Student Support and Batch Coordinator

Job Description

Title: Student Support and Batch Coordinator

Company Name: Phoenix Education

Vacancy: 1

Age: 20 to 30 years

Job Location: Dhaka

Salary: Tk. 12000 - 14000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Coaching Center, Educational Technology (Edtech) Startup
• Freshers are also encouraged to apply.

• HSC in Science
• Bachelor/Honors

• Enrolled in any reputed university in Dhaka. Graduates from any university and background can also apply.

• At least 1 years
• The applicants should have experience in the following business area(s): Coaching Center, Educational Technology (Edtech) Startup
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Male

• Good command on HSC level mathematics, physics, chemistry, biology, higher math topics, and English grammar.

• Must be technologically sound (can operate in Telegram, Messenger community chats well, and can easily adapt to new technologies).

• Proficient in computer operation and skilled in MS Office and Google Workspace programs.

• Good in both Bangla and English writing and verbal communication.

• Have attention to detail and adaptive learning ability.

• Solid time-management abilities with the ability to prioritise tasks.

• Must agree to work weekly 7 days (Saturday - Friday) from 5:00 PM to 11:00 PM at our office.

Brief About the Role:

As a student support and batch coordinator, one’s responsibility will be ensuring a smooth learning experience for students. He will provide academic and admission support, address queries, and resolve issues related to course materials and schedules. His responsibility will include managing class schedules, monitoring student progress, and coordinating with instructors to ensure timely and effective delivery of content.

Responsibilities:

• Coordinate between teacher, student, and management.
• Must have keen attention to detail.
• Should be dedicated to daily task completion.
• Keep close coordination with co-workers and update information.
• Any other task assigned by the management (related to student support).
• Expected to report your working status to your supervisor on a regular basis.
• Maintaining confidentiality.
• Conduct online support/solve classes for batch students when required.
• Informing all kinds of updates to students and parents through phone calls and inquiring about absent students.

• Salary Review: Yearly
• Festival Bonus: 2

Company Facilities:

• Yearly salary review each year after joining.

• Will be eligible for two Eid bonuses (each equal to half of your salary).

• Friendly working environment and collaborative work culture.

• Will be allowed for monthly two holidays (upon prior notice and approval).