IT Officer / IT Support Executive

Job Description

Title: IT Officer / IT Support Executive

Company Name: Essex School of Business Limited

Vacancy: 1

Age: 22 to 35 years

Job Location: Dhaka (Uttara)

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): College, Training Institutes

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): College, Training Institutes

• Age 22 to 35 years

Essential Skills and Requirements

• Fluency in spoken and written English is mandatory

• Excellent communication and user-support skills

• Strong technical troubleshooting and problem-solving ability

• Good understanding of computer networks, operating systems, and basic cybersecurity practices

• Ability to manage multiple tasks and respond effectively to technical issues

• Familiarity with CCTV systems and basic surveillance management

• Zoho CRM Management

• Student learning management

Job Purpose

The IT Officer is responsible for ensuring the reliable operation, security, and continuous improvement of the institution’s IT infrastructure. The role supports academic delivery and administrative functions by managing hardware, software, networks, digital platforms, and surveillance systems. Fluency in English and strong communication skills are essential, as the post holder works closely with academic staff, administrative teams, students, and external service providers.

Key Roles and Responsibilities

• Manage and maintain IT infrastructure, including computers, servers, printers, networking equipment, and internet connectivity

• Provide day-to-day technical support to staff and students, resolving hardware, software, and connectivity issues promptly

• Support and maintain institutional systems such as LMS platforms, student portals, CRM system, email systems, and internal databases

• Assist with user account creation, access control, and permissions for staff, students, and authorised agents

• Monitor system performance, data security, backups, and disaster recovery processes

• Manage and maintain CCTV systems, including camera functionality, recording equipment, storage, access control, and routine checks

• Ensure CCTV systems operate in line with institutional security, safeguarding, and data protection policies

• Support online teaching delivery by assisting with classroom technology, audio-visual equipment, and virtual learning tools

• Coordinate with external IT vendors and service providers for system upgrades, maintenance, and repairs

• Maintain accurate records of IT assets, licences, warranties, and service logs

• Assist with implementation of new digital tools, system upgrades, and technology-driven initiatives

• Promote safe and responsible use of IT systems among staff and students