Sr. Executive /Assist. Manager (Tender Business)

Job Description

Title: Sr. Executive /Assist. Manager (Tender Business)

Company Name: Rafah Import & Export Company Ltd

Vacancy: --

Age: 35 to 50 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Importer

• Graduate in any discipline from any reputed University.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Importer

• Age 35 to 50 years
• Only Male

• The applicants should have experience in the following business area(s): Trading or Export/Import.

Responsibilities:

• Expert in E-GP & Manual Tender, Preparation of Tender Documents, Tender Schedule, BOQ, Technical Specifications & others official Tender related works etc.

• Handle customers with effective communication skills.

• Needs to have product knowledge.

• Assess customers need, provide assistance and information on product features. Address customer suggestions and complaints on time.

• Through excellent sales service ensure high level of customer satisfaction.

• Needs to maintain presentable and attractive merchandising.

• Prepare summary report (weekly/fortnightly/monthly) & report to manager for store market/customer with data.

• Listen and understand the customers` complaints and provide suitable solutions to customers. Also forward the complaint to the concerned department.

• Provide product information over the phone to customers regarding products & services.

• Follow up after sales service-related emails and reply to the customers.

• Provide excellent customer service and give precise information to the customer.

• Report day-to-day activities to the concerned authority.

• Resolves product or service problems by clarifying the customer`s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Regularly analyze and review customer service records and statistics to compile comprehensive reports for the management.

• Should be respectful with the seniors and kind and empathetic to the juniors.

• Follow day to day office activity and Report to Executive Director.

• Provide logistic support for smooth execution of operation required by any department of company.

• Resolve and prevent high risk audit issues

• Ensure transportation management (Scheduling, tracking, maintenance & documentation) and submit report to the management on monthly basis.

• Monitor overall organizing, and arrangement for Management Coordination meeting & conference, and ensure follow up.

• Ensure protocol related works for High Official Visit/CEO, MD & Chairman as & when necessary.

• Proactive & professional handling of crisis situation like accident, Fire incident, theft issue etc.

• Handling legal affairs like contract deed making, and any other legal issues.

Company Information

Rafah Import & Export Company Ltd.

A Sister Concern of Rafah Group

Address:

23/G/1/B, Kazi Bir Uttam Nuruzzaman Sarak, Panthapath,Dhaka