Job Description
Title: Sr. Engineer/ Asst. Manager - (Broadband Service)
Company Name: Fiber @ Home Ltd.
Vacancy: Not specific
Job Location: Chattogram, Dinajpur, Habiganj, Jhenaidah, Rajshahi, Gazipur (Kaliakair)
Employment Status: Full-time
Educational Requirements:
∎ B. Sc. in CSE/CS/ETE/ECE/EEE/Telecommunication from reputed public or private university
∎ professional Certification: CCNA will be an added advantage
Job Responsibilities:
∎ 24x7 Alarm monitoring through NMS
∎ Daily Client Complaint Handling
∎ Performing first and 2nd level network troubleshooting before escalating to the next level and management of billing software
∎ Generate TT within SLA after receiving an alarm
∎ Assign TT to 2nd level support team within SLA.
∎ Assist NTTN team to fault handling through different operational procedures.
∎ Coordinate with internal Logical team/Partner ISP/Franchisee Marketing Team
∎ Ensure effective follow-up (NTTN NOC in charge) with physical and logical O&M teams.
∎ Technical management escalation to faster fault restoration as per fault escalation matrix.
∎ Prioritize issues based on capacity/client urgency/TT age/alarm type etc.
∎ Ensure proper handover to next shift engineer.
∎ Create and allocate internet package for last end users
∎ Management of radius & log server
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Basic knowledge of IP network
∎ Good understanding ok MikroTik router
∎ Ability to manage cross functional team communication
∎ Good communication and presentation skills
∎ Must be a team player with strong interpersonal skills
∎ Ability to work under pressure
∎ Excellent computer skills with proven proficiency in MS office applications (Excel, Word, PowerPoint)
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Profit share, Provident fund, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Sep 2023
Company Information:
∎ 22 Aug 2023
∎ Fiber @ Home Ltd.
∎ Address : House # 7/B, Road # 13, Gulshan-1, Dhaka-1212
∎ Business : Fiber @ Home Ltd. is the company which acquired the NTTN (Nationwide Telecommunication Transmission Network) & ITC (International Terrestrial Cable ) license, issued by the GOB. Fiber @ Home has been formed with the professionals and financial backing from leading telecommunication entrepreneurs of the country and in the venture of laying out fiber optic network to cover Bangladesh and beyond with a view to facilitate our ever expanding telecommunication sector. This fiber optic network will eventually become the major backbone for all kinds of telecommunications and electronic entertainment services that we are enjoying these days.
Category: IT/Telecommunication
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