Sr. Customer Service Associate (Arabic and International English)

Job Description

Title: Sr. Customer Service Associate (Arabic and International English)

Company Name: BYSL Global Technology Group

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 2 years

• A minimum bachelor`s degree would be preferable

• Applicants with 7+ IELTS scores are highly encouraged to apply

• At least 2 years

• 2+ years of experience in customer service

• High proficiency in both Arabic and English languages, in all reading, writing, listening and speaking skill areas

• Exceptional verbal and written communication skills, portraying empathy and attentiveness to customer needs

• Strong problem-solving skills, with an ability to navigate challenges and resolve issues with composure

• Detail-oriented and well-organized, capable of managing multiple customer inquiries simultaneously

• Flexible and adaptable, capable of thriving in a fast-paced and evolving environment.

• Collaborative team player with a commitment to maintaining high standards of professionalism

• High attention to detail, excellent listening ability

• Thrive under pressure

• Familiarity with e-commerce, international call center and BPO

• Experience in customer service

• Willingness to work on government holidays

• Customer-centric mindset, coupled with a passion for delivering exceptional service

• Tech savvy, demonstrating in-depth knowledge of technology

Job Context:

We are seeking an experienced, dedicated Sr. Customer Service Associate with excellent proficiency in Arabic and English to extend top-tier customer support. You will embody our brand`s essence and play a pivotal role in enhancing our reputation for exceptional customer service. Your primary responsibility will be to provide professional and high-quality customer assistance remotely, ensuring our global customers receive seamless support, their inquiries are promptly addressed, and any challenges they encounter are efficiently resolved, ensuring customer satisfaction.

Job Responsibilities:

• Provide customer support via phone, email, and chat in both Arabic and English languages

• Address customer queries, concerns, and feedback with courtesy and precision, maintaining a customer-centric approach throughout

• Utilize your comprehensive knowledge of our brand`s offerings to deliver accurate and engaging information about products, features, and benefits

• Effectively manage and resolve customer complaints, employing creative problem-solving skills to ensure utmost satisfaction

• Collaborate closely with cross-functional teams to tackle complex customer inquiries and elevate customer experiences

• Provide after-sales support

• Maintain organized and accurate records of customer interactions, contributing to continuous improvement initiatives

• Uphold a positive and professional demeanor in all customer interactions, creating a lasting impression of our brand

• Translate English copy into high quality Arabic and vice versa

• Participate in regular training and development sessions to remain up-to-date with our products, services, and customer service standards

• Performance Bonus

• Festival Bonuses

• Competitive Salary

• Yearly Salary Review