Sr. Call Center Executive / Call Center Executive

Job Description

Title: Sr. Call Center Executive / Call Center Executive

Company Name: Mhadi Support Services Limited

Vacancy: --

Age: 24 to 30 years

Job Location: Dhaka

Salary: Tk. 24000 - 27000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Banks, Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Banks, Call Center
• Freshers are also encouraged to apply.

• Age 24 to 30 years

• Job will be contractual under third party payroll.

• He/she should be innovative, creative and should have the ability to take challenges.

• Must have good verbal and written communication skill in English and Bengali.

• Computer skill: Must have the basic knowledge of Computer, especially, MS Word, MS Excel, MS Power Point and other software packages.

• Analytical Skill. Team player.

A Reputed Private Commercial Bank is looking for dynamic and self-driven candidate with strong quantitative aptitude.

Key responsibilities need to described by using following dimension.

• Identify customer’s needs, clarify of information, address issues and provide/escalate solutions.
• Follow up customer calls where necessary.
• Processing forms, orders & applications requested by the customer·      
• Answer calls, make calls where needed & response to customer’s email.
• Respond efficiently & accurately to callers, explain possible solutions & ensure that customer feel supported & build long lasting relationships with customers.
• Assist to consumer banking business through sales lead generation.

• Weekly 2 holidays.

• Festival Bonus: 2