Software Support Engineer

Job Description

Title: Software Support Engineer

Company Name: Somikoron IT Ltd

Vacancy: 5

Age: 25 to 40 years

Job Location: Dhaka

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, E-commerce

Published: 2026-06-15

Application Deadline: 2026-06-25

Education:

• Bachelor of Science (BSc) in Computer Science

Background in Computer Science, Information Technology, Software Engineering, or a related field.

Requirements:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, E-commerce

Skills Required: Bug Fixing,Critical and analytical thinking,ERP and IT System Management,Expertise on Customer Relationship Management (CRM) handling.,MIS Reporting,Software Supports,Training & Development,Troubleshooting

Additional Requirements:

• Age 25 to 40 years
• Only Male

• Minimum 1 to 2 years of practical experience in software training, implementation, customer support, software support, or IT support.

• Strong understanding of business software solutions, including Accounts, HRM, CRM, PMS, and Inventory Management Systems.

• Strong presentation, training, and user engagement skills.

• Ability to understand client requirements and provide effective software solutions based on business needs.

• Experience in troubleshooting software-related issues and providing end-user support.

• Strong analytical and problem-solving abilities.

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.Ability to work independently as well as collaboratively within a team environment.

• Strong customer service mindset with a focus on client satisfaction and relationship management.

• Willingness and ability to travel anywhere in Bangladesh as required for training, software implementation, and client support activities.

• Quick learner with the ability to adapt to new technologies, business processes, and software platforms.

• Prior experience with ERP, Business Management Software, or SaaS-based applications will be considered an added advantage.

• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines effectively.

• Strong organizational, documentation, and reporting skills.

Responsibilities & Context:

• Conduct training sessions for end-users on the operation, features, and functionalities of Somikoron IT Ltd.’s software solutions.

• Assist clients with software implementation, setup, and post-deployment support.

• Troubleshoot and resolve software-related issues reported by clients in a timely and professional manner.

• Provide remote and on-site support as required.

• Guide users on best practices to maximize software utilization and efficiency.

• Document support activities, issues, resolutions, and client interactions.

• Collect, document, and communicate client feedback, enhancement requests, and business requirements to the development team.

• Coordinate with internal teams to ensure prompt resolution of technical and operational issues.

• Prepare user manuals, training materials, and support documentation when necessary.

• Monitor customer satisfaction and maintain positive client relationships.

• Follow up with clients to ensure successful issue resolution and ongoing system performance.

• Support software testing and quality assurance activities when required.

Job Other Benifits:

• T/A,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication