Software Support Engineer- IT Software

Job Description

Title: Software Support Engineer- IT Software

Company Name: Asgar Ali Hospital

Vacancy: --

Age: 24 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Hospital

• Bachelor of Science (BSc) in Computer Science & Engineering
• Master of Science (MSc) in Computer Science & Engineering

• Minimum 4 years of experience in .NET Desktop Application Support & Development with C# and Oracle Database.

• 2 to 4 years
• The applicants should have experience in the following business area(s): Hospital

• Age 24 to 32 years

Technical Skills:

• Proficiency in C#, .NET Framework, WinForms/WPF.

• Strong skills in Oracle Database (PL/SQL programming, query optimization, performance tuning).

• Hands-on experience with WCF Services (SOAP & REST).

• Knowledge of Crystal Reports / RDLC Reports for desktop applications.

• Familiarity with software troubleshooting techniques and SDLC processes.

• Experience with version control tools (Git, TFS) is an added advantage.

• Provide technical support for in-house .NET desktop applications across various hospital departments.

• Troubleshoot and resolve application, database, and integration issues promptly to minimize downtime.

• Develop, maintain, and optimize WCF Services for seamless system communication.

• Write, test, and optimize Oracle PL/SQL components (Packages, Procedures, Functions, Triggers, Views) for performance and scalability.

• Work closely with the development team to roll out software updates, enhancements, and bug fixes.

• Perform root cause analysis for recurring system issues and recommend permanent solutions.

• Maintain detailed and structured documentation of support activities, solutions, change logs, and known issues.

• Provide end-user training and create user manuals to ensure effective system usage.

• Implement application performance monitoring and proactive maintenance routines.

• Ensure data security and compliance with hospital IT policies and relevant regulations.

• Be prepared to provide 24/7 support in case of critical system incidents or emergencies.

• Medical allowance
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

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