Job Description
Title: Software Support Engineer (AMS)
Company Name: BJIT Ltd.
Vacancy: 8
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ B.Sc. in Computer Science, Information Systems, or related area, or equivalent
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Research and identify solutions to software, Database and application.
∎ Taking ownership of customer issues reported and seeing problems through to resolution.
∎ Ask customers targeted questions to quickly understand the root of the problem.
∎ Track computer system issues through to resolution, within SLA.
∎ Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
∎ Properly escalate unresolved issues to appropriate stakeholders.
∎ Provide prompt and accurate feedback to customers.
∎ Refer to internal databases or external resources to provide accurate tech solutions.
∎ Ensure all issues are properly logged.
∎ Prioritize and manage several open issues at one time.
∎ Document technical knowledge in the form of notes and manuals.
∎ Develop and maintain documentation for all aspects of the environment, including both technical and end-user documentation.
∎ Deployment of new software releases on test and production environment.
∎ Maintain jovial relationships with clients and end users.
∎ Work in different shifts to meet different time zone across the globe.
Additional Requirements:
∎ Age at least 25 years
∎ combination of education and work experience.
∎ Proven work experience as a Technical Support Engineer for Computer Application, ERP solution, Database .
∎ Knowledge in RDBMS and SQL Query.
∎ 1+ years of experience to implement, use and manage any big ERP application and Database.
∎ Programming experience (.NET/Java) and/or DB experience (Oracle/MS SQL).
∎ Experience with Microsoft Office applications, including Excel, Access, Word, Visio, and MS Project.
∎ Ability to think quickly and analytically (critical thinker).
∎ Strong communication, pro-activeness and interpersonal skills.
∎ Ability to diagnose and troubleshoot basic technical issues in software, Database or computer application.
∎ Familiarity with remote desktop applications and help desk software (eg. ServiceNow).
∎ Excellent problem-solving skill.
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus, Provident fund.
∎ Weekly 2 holidays.
∎ Leave encashment benefits.
∎ Medical benefits.
∎ Lunch Facilities: Partially subsidize.
∎ Salary Review: Yearly.
∎ Festival Bonus: 3 (Yearly).
∎ Facilities for skill development.
∎ Sponsorship for professional certification.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 7 Jul 2023
Company Information:
∎ 9 Jun 2023
∎ BJIT Ltd.
∎ Address : House# 2275, 2279, Pachkhola, Dhaka-1212
∎ Web : www.bjitgroup.com
∎ Business : ICT software production
Category: IT/Telecommunication
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