Product & CRM Automation Engineer

Job Description

Title: Product & CRM Automation Engineer

Company Name: Shera International Limited

Vacancy: --

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Training Institutes, Software Company, IT Enabled Service, Immigration and Education Consultancy Service, Educational Technology (Edtech) Startup

• Bachelor of Science (BSc) in Computer Engineering, Information Technology
• Master of Science (MSc) in Computer Engineering

• 3 to 7 years
• The applicants should have experience in the following business area(s): Training Institutes, Software Company, IT Enabled Service, Immigration and Education Consultancy Service, Educational Technology (Edtech) Startup

• Age At least 25 years

• Strong backend development capability using technologies such as Node.js, Laravel, Python, Django, or similar frameworks.      

• Strong understanding of backend architecture, databases, APIs, webhooks, integrations, and system design.      

• Experience building internal tools, dashboards, admin panels, portals, or operational platforms·      

• Working knowledge of CRM platforms such as HubSpot, Zoho, Salesforce, Pipedrive, GoHighLevel, or similar tools·      

• Experience with automation tools such as Zapier, Make, n8n, Airtable, Google Sheets, or similar platforms·      

• Understanding of CMS, content workflows, AI tools, LLMs, and workflow automation.      

• Ability to translate business requirements into technical solutions and work with both technical and non-technical stakeholders·      

• Strong documentation, communication, and problem-solving skills

• Work closely with leadership, sales, marketing, academic, operations, and career advisory teams to understand business needs and product requirements.

• Translate stakeholder requirements into clear technical specifications, system flows, and implementation plans.

• Identify process gaps and recommend practical tools, automation, or system improvements.

• Communicate progress, technical challenges, and recommendations clearly to both technical and non-technical stakeholders.

• Design, build, and maintain backend systems, databases, APIs, and internal platforms required for academy operations.

• Own backend architecture and logic for advisor tools, teacher tools, student tracking systems, dashboards, and operational portals

• Work with frontend engineers and designers to connect backend systems with clean and user-friendly interfaces.

• Ensure systems are secure, reliable, maintainable, and scalable as the organization grows.

• Configure and improve CRM workflows for lead management, webinar tracking, advisor follow-ups, admissions, and student onboarding

• Build automation for lead assignment, reminders, follow-ups, status updates, reporting, and internal notifications.

• Build and maintain CMS workflows for programs, webinars, landing pages, academic resources, and internal knowledge assets.

• Implement practical AI/LLM use cases such as call summaries, follow-up drafts, lead scoring, internal knowledge search, and advisor support tools.

• Build dashboards and reports for lead source, webinar performance, advisor activity, conversion rate, student status, academic progress, and operational performance.

• Ensure data flows properly across CRM, website forms, CMS, dashboards, and internal tools.

• Create one source of truth for key sales, marketing, academic, and student operation metrics.

• Document system flows, SOPs, automation logic, and backend processes for internal continuity

• Weekly 2 holidays
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Competitive salary with strong ownership and growth opportunity

• Festival and public holidays as per the government calendar

• Company-provided work devices and necessary tools

• Complimentary meals, tea, and refreshments

• Collaborative, performance-driven work environment

• Opportunity to work with a global, cross-functional team, gain international exposure, and contribute to building a strong global footprint in the EdTech sector