Software Support Engineer (AMS)

Job Description

Title: Software Support Engineer (AMS)

Company Name: BJIT Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Degree in Computer Science, Information Systems, or related area, or equivalent combination of education and work experience.

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Research and identify solutions to software, Database and application.
∎ Taking ownership of customer issues reported and seeing problems through to resolution.
∎ Ask customers targeted questions to quickly understand the root of the problem.
∎ Track computer system issues through to resolution, within SLA.
∎ Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
∎ Properly escalate unresolved issues to appropriate stakeholders.
∎ Provide prompt and accurate feedback to customers.
∎ Refer to internal database or external resources to provide accurate tech solutions.
∎ Ensure all issues are properly logged.
∎ Prioritize and manage several open issues at one time.
∎ Document technical knowledge in the form of notes and manuals.
∎ Develop and maintain documentation for all aspects of the environment, including both technical and end-user documentation.
∎ Maintain jovial relationships with clients and end users.
∎ Work in different shift to meet different time zone across the globe.

Additional Requirements:
∎ Age at least 25 years
∎ Both males and females are allowed to apply
∎ Proven work experience as a Technical Support Engineer for Computer Application, ERP solution, Database.
∎ Knowledge in RDBMS and SQL Query.
∎ 1+ years of experience to implement, use and manage any big ERP application and Database.
∎ Programming experience (.NET/Java) and/or DB experience (Oracle/MS SQL).
∎ Experience with Microsoft Office applications, including Excel, Access, Word, Visio, and MS Project.
∎ Ability to think quickly and analytically (critical thinker).
∎ Strong communication, pro-activeness and interpersonal skills.
∎ Ability to diagnose and troubleshoot basic technical issues in software, Database or computer application .
∎ Familiarity with remote desktop applications and help desk software (eg. ServiceNow).
∎ Excellent problem-solving skill.

Salary: Negotiable

Compensation & Other Benefits:
∎ Attractive remuneration package for deserving candidates.
∎ All the public holidays as declared by Bangladesh Government.
∎ 2 weekends (Saturday-Sunday).
∎ 3 festive bonuses.
∎ Yearly increment.
∎ Performance bonus.
∎ Provident Fund.
∎ Sponsorship Certification.
∎ Medical Benefits.
∎ Opportunity to work with cutting edge tools & technologies.
∎ Free Breakfast, Lunch & Snacks.
∎ Unlimited Tea & Coffee

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 22 Oct 2022

Company Information:
∎ 22 Sep 2022
∎ BJIT Ltd.
∎ Address : House# 2275, 2279, Pachkhola, Dhaka-1212
∎ Web : www.bjitgroup.com
∎ Business : ICT software production

Category: IT/Telecommunication

: Please mention the job position in the subject line.

Source: bdjobs.com

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